Scrum Master / Program Manager

High-Level Profile - Summary

Charles Rotsztajn – Complete Resume

Boca Raton, Florida, USA. Contact cell phone 561-***-****

Summary

• Over 35 years’ expertise in advanced hardware, software and networks including all aspects of SDLC and/or Scrum

• Career built as Director/Senior Manager in telecommunications, utilities, insurance, healthcare, transportation, financial systems and technology security.

• Capacity to orchestrate comprehensive project life cycle from feasibility to ultimate

deployment.

• Proficient in technical guidance/support for large scale environments.

• Demonstrated analytical, problem identification and solution skill sets.

• Proven background as project leader on multiple, critical endeavors.

• Expertise in strategic planning and effective alignment of IT with business objectives.

• Notable for implementing high quality technical support solutions within organizations.

• Specialized in Data Governance and Data Quality initiatives for the past 6 years.

• Excellent communications, relationship building and interfacing skill sets.

Specialties

Complete SDLC – Waterfall and Agile.

Experience

Associate Director - Program Manager/Senior Consultant at Cognizant

June 2011 – May 2024 (12 years 11 months)

Assigned to Health Care Provider as Scrum Master in MDM

oenvironment. Promoted to MDM Associate Director/Program Manager. Successfully delivered implementation of MDM Customer, Provider, and Drug Domains within timeframe and budget.

Assigned as Engagement Manager for MDM initiative at major Technology Company commencing June 2012. Successfully implemented Informatica MDM Marketing and Customer Domains within timeframes and Budget. This included upgrade to existing MDM environment as a parallel exercise. Utilized Scrum methodology and provided mentorship to Client to assist meeting delivery timelines.

Assigned to implement MDM Customer Domain, Data Governance and Data Analytics at large mid-west Insurance Company. Completed successfully and within budget.

Assist Management of UAT during migration of complete Corporate Infrastructure from a 3rd part Vendor to Cognizant.

Program Manager at major utilities Corporation in charge of all scrum and Data Governance processes and mentor onsite scrum masters in the Data Lakes environment.

Program Manager/Scrum Master at major Utilities Corporation leading Data Science ML & Restoration Time Estimation initiative as well as Data Governance and Data Quality Assessments

Successfully completed BI/DG consulting assignment at major Insurance Company

Successfully completed 12-week assignment as MDM/Data Strategy Senior Consultant.

Assigned as Engagement Manager at leading technology Company accountable for Master Data Management initiative (Marketing), Customer Master as well as Informatica MDM Upgrade. Introduced Scrum methodology and conducted initial Sprints.

Scrum Master/Coach at major Utilities Company successfully implementing both Agile as well as Data Governance processes.

Designed and Implemented Informatica MDM Customer Domain, Data Governance and Data Analytics at large mid-west Financial Services Company with initial focus on Retirement Services. Completed successfully and within budget.

Implemented MDM Customer for 6 domains via Scrum Methodology for on-shore and off-shore teams at major Healthcare Company. Trained all participants and acted as Scrum Master for 6 individual tracks until additional Scrum Masters were on boarded. Established key Process Improvements for Requirements, Development, Delivery and Testing functionality.

Senior Project Manager at TEKsystems

April 2011 (3 months)

Senior Project Manager assigned to Wind Projects at Nextera Energy Resources (FPL).

Director PMO / Senior Manager Process Excellence at Arise Virtual Solutions Inc.

2009 (2 years 1 month)

•Fast growing Company specializing in Virtual Call Center Services

•Planned, led and executed process improvement projects through the life cycle.

•Chairman of the Change Advisory Board and member of Corporate Business Decision Group, recommending strategy and direction to executive management.

•Conducted initial Scrum Sprints

•Successfully introduced structured Prioritization Process and Demand Management.

•Implemented Time-Tracking System specifically to capture Capitalized Costs

•Implemented Change Management Process for SAS-70 compliance in an ITIL

Environment.

•Led team to investigate BI solutions and deliver a Proof of Concept for internal reporting.

•Member of Corporate Business Decision Group

•Evaluated and implemented Daptiv SaaS PPM tool for Enterprise utilizing Cognos. SME for Daptiv.

Director - Corporate BSP & PMO at World Fuel Systems

2008 (10 months)

•Director of Corporate BSP (Business Segment Partner) and PMO. Leading a team of Analysts and Project Managers who interacted with Corporate Business Units. The PM's also managed medium to large-scale projects within an Oracle environment. Duties also included management of 7 report-writer developers using Discoverer.

Senior IT Program Manager at Tyco / Fire & Security / ADT

August 2005 (2 years 6 months)

•Recruited as Program Manager to direct multiple projects in the Account Service Centers/Order to Cash Business Units of ADT Security Services.

•Established Project Management guidelines, processes and procedures for ADT Headquarters Business Team including direct participation/involvement in implementation of Mercury ITG.

•Oversaw team of 8-10 Project Managers plus offshore developers

•Ensured timely and successful completion of 14 projects in 15 months providing almost $4M quantified savings to Company i.e. either increased revenue or cost savings.

•Orchestrated eight additional inflight projects of varying size/complexity.

•Facilitated monthly budget forecasting/resource allocation, process improvement, team morale, liaison and direction setting for 3rd party vendor.

•Performed effective liaison with ADT Business Units Management and Six Sigma team.

•Led technical team using Scrum methodology to determine future direction of ADT Web Applications comparing Websphere to JBoss amongst others.

Senior Project Manager at Wildcard Systems

November 2004 (10 months)

•Retained to orchestrate planning/tracking of projects from inception through execution.

•Advanced product/service development and system functionality enhancements following training and certification as a Scrum Master by Paul Sutherland (one of the 2 “inventors” of Scrum.

•Tasked with duties in client management, communication, requirements discovery,

•documentation, implementation setup, follow-up and issue management.

•Served as subject matter expert and coordinated development review, coordination, project billing, vendor support, contract review, launch of upgraded processes and QA/user acceptance testing within a Primavera environment.

Program Manager at Telstra Australia

1995 - 2003 (8 years)

•Directed/Program Managed $35M billing integration project that led to a $20M+ annual cost savings. Managed 200+ project resources spanning Telstra, IBM/GSA and EDS. Established a PMO with 14 staff (8 project managers).

Skills & Expertise

PMO

SDLC

Agile (Scrum)

MDM

Data Lakes

Call Center

Telecommunications

Program Management

CRM

Information Technology

Enterprise Software

Integration

Process Improvement

Strategy

Business Intelligence

Change Management

Software Project Management

Project Portfolio Management

SaaS

Strategic Planning

Leadership

Vendor Management

Project Management

Team Leadership

Management

Quality Assurance

Education

RMIT (Royal Melbourne Institute of Technology

BSc (Mathematics) 1965 - 1968

Sydney University

MBA 1996 – not completed

Certifications

Certified Scrum Master

Member of PMI (South Florida Chapter). NOTE: Not PMP certified.

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