Project Management Customer Service

AMY PETTY

*** ***** ****** *****, ******, TN ****7 · 615-***-****

***.********@*****.***

To find a position where I will be able to utilize my skill set to optimize and strengthen an organization in the areas of project management, communication, warehouse efficiency and lean management. I have 10+ years of successful deployment in the third party logistics industry, and I wish to contribute towards the improvement of a growing company.

SKILLS

Lean Management

End to End Project Management

Written Correspondence

Insurance Claim Processing

Asset Management

Facilities Management

Transportation Management

Purchasing/ Procurement

Start-up Operations

Professional Presentations

Warehouse Layout/ Design

Employee Relations

Scheduling

Front-Office Operations

Scheduling

Customer Service

LLP Services

EXPERIENCE

MAY 2019 – CURRENT

LLP MANAGER, Penske Logistics

Managing a staff of 21 future leaders in Operations and production planning

Providing Lead Logistics Services to Nissan North America with over 1200 tenders a day for 500 suppliers for inbound production and service

Managed project to implement new Track and Trace team on-site to provide 24/7 coverage for routes

Recruitment, Interviewing, and On-boarding of team members

Creation of SOPs and tracking tools

Streamlining processes to provide the best solution for the supply chain

Provide HR support for the on-site team reducing turnover by 67%

AUG 2012 – MAY 2019

PROJECT MANAGEMENT/SALES MANAGER, vantec hitachi transport

Research and set up new or existing domestic transportation lanes resulting in cost savings and/or increased service levels.

Facility layout, set up, and property maintenance management

Negotiate lease terms and research property availabilities for growth of operations

Support warehouse in operations identify wastes and improvement opportunities

Submit RFQ and RFP for new and existing customers for new and current customers

Communication between various departments to manage implementations with specific focus on deliverables, tasks, or strategic goals

Establish project plans for new development, products, and/or services

Design and implement processes or scope of work

Perform cost analysis studies for large procurement of equipment and supplies for warehouse environment.

Facilities management including MHE fleet of 200+ lease/ rental and preventive maintenance programs

Managed projects for new product lines, startups, relocations, or takeover in 3PL, IT or automotive environments

OCT 2006 – JULY 2012

LEAN COORDINATOR, ceva logistics

Prepare complex reports ensuring the facilities efficiency using volumes and labor hours used.

Update and create standard communication boards for the facility.

Design and deliver series of classes for the Lean journey

Conduct small-group sessions on Kaizen and chart techniques.

Study and implement Ceva standards for signage, reporting, KPIs, and 5s for the Nashville campus

Create and audit standard work instructions for the SLC.

Conduct Forklift Training for new hires.

ACCOUNT MANAGER, ceva logistics

Continue to maintain and support 20 + overseas technical suppliers for the Dell contract by providing reports for with a 4 hour turnaround:

Inventory, Shipping, Receiving

Claim Submissions for physical inventory discrepancies

Develop and implement a damage contact list for all suppliers across Dell Nodes:

For 150+ suppliers

Adding Hyperlinks with subject header for receiving personal functioning

Participate in continuous improvement programs and events to help bring standardization to the department creating work instructions on:

Part set ups

New customers

Return to vendor shipping

Value added service quotes

BILLING SPECIALIST, ceva logistics

Manage all invoicing from multiple Dell nodes and transportation

5 facilities with special pricing per Supplier per facility with weekly invoicing

Researching and creating applicable Debits and credits

Monthly invoicing of additional value add services to Dell and other 3PL parties.

Coordinate employee functions and events i.e. Breast Cancer Awareness Walk and Silent Action, CPR and First Aid Training, Employee Appreciation Picnic.

REFERENCES

Keith Locke Vantec Hitachi Transport 615-***-****

Nicole Ring SVP Worldwide 615-***-****

Michelle Kill ProCon Products 615-***-****

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