Administrative Assistant Medical

Erika Calloway

Administrative Assistant (General or Medical), Communications, Dispatcher, Medical Assistant

West Palm Beach, FL 33411

***************@*****.*** - 561-***-****

Administrative Assistant, Receptionist (Medical or General), Switchboard Operator, Medical Assistant (Clinical and Administrative)

WORK EXPERIENCE

Receptionist

The Cancer Center of South Florida - West Palm Beach, FL - May 2013 to Present

Responsibilities

Answer 10 line switchboard

Schedule chemotherapy appointments

Schedule Oncology/Hematology appointments

Schedule lab draw appointments

Manage/monitor no show appointments

Order office supplies for three office locations

Fax/obtain medical records via EMR

Obtain/verify insurance

Accomplishments

Implemented a system to more accurately monitor/manage patients that were a no show for their chemo/lab/ doctor visits

Skills Used Leadership

Sound judgement

Efficiency Accuracy

Switchboard Operator/Receptionist

Personal Physicians Care - Delray Beach, FL - March 2012 to December 2013

Responsibilities

Meet and greet patients upon arrival

Check patients in using emd's software

Verify insurance

Fax medical reports using EMR to specialist office

Obtain lab reports via computer from Quest/Labcorp

Answer 10 line switchboard

Page on call Doctors for hospital calls

Schedule appts using emd's/citrix software

Schedule pre-op appts

Schedule Humana transportation

Data entry of patient demographics

Accomplishments

The patients always compliment my caring attitude and personable and calm attitude

Skills Used

Exemplary customer service skills

Organization

Ability to be efficient and accurate while multitasking

Communications Manager/Switchboard Operator

Tenet Healthcare - West Palm Beach, FL - March 2006 to December 2011

Answer 25 line switchboard

Transfer calls to appropriate dept. and or person

Monitor and dispatch all hospital alarm i.e. code blue, code red

Arranged daily schedule for switchboard coverage

Prepare employee evaluations

Prepare payroll for ten (10) employees

Maintain logs for emergency operations and procedures

Maintain and monitor emergency cell phone usage

Daily management of department accuracy and efficiency

Medical Assistant

Rahul Patel, M.D. - Loxahatchee, FL - February 2005 to March 2007

Receptionist (made sure Doctor received and replied to important messages)

Verify patient insurance

Request and retrieve referrals for Private, HMO, and PPO insurance carriers

Data entry of patient information into Medisoft system

Scheduled patient appts with primary physician and specialist

Prepared and pulled patient charts

General office work (bookkeeping, filing)

Check patient in and out (cashier)

Triage (obtain blood pressure, temp, weight, reason for visit)

Draw blood

Drew up and administered vaccines and antibiotics

Balance cash intake

Prepared bank deposits

Answer 3 line switchboard

Administrative Assistant

Joseph L. Morse Geriatric Center - West Palm Beach, FL - February 2000 to February 2005

Assist Medical Director with daily operations

Organize private medical practice

Organize and schedule business meetings

Assist Medical Director in preparing for scheduled in services

Schedule resident outside appts

Schedule resident transportation

Schedule Doctors i.e. specialists to see residents in house visits

Prepare Medicare certifications and re-certifications

Answer 10 line switchboard

Take minutes in business meetings

Sort and file confidential documents

Obtained transcribed dictations via internet and distribute to appropriate Doctor for signatures

Register and greet patients

File medical reports and documents

Schedule diagnostic appointments

Provide documents for insurance companies, subpoenas and attorney offices

EDUCATION

Diploma in Medical Assistant

The Career Center - West Palm Beach, FL

January 1994 to January 1995

Diploma in Basic Education

Jupiter Community High School - Jupiter, FL

January 1989 to January 1993

SKILLS

Knowledge of electronic medical records, e-clinical, emd's/citrix software Microsoft Word, Microsoft Office Outlook and Excel. Knowledge of Medisoft computer programming. Medical and General office procedures, Type 55-60 accurate WPM, medical terminology, medical billing, coding. Ability to operate calculator, copier, fax machine and printers. Knowledge of and ability to efficiently operate hospital/medical office switchboard telephone operating systems.

CERTIFICATIONS

Receptionist and Communications Systems Operations

Clerk Typist

Contact this candidate