Bodily Injury Customer Service

Experienced Bodily Injury Adjuster with over ** years of expertise in evaluating and negotiating complex injury claims. Adept at analyzing medical reports, assessing liability, and delivering fair settlements while maintaining strong relationships and compliance with legal and company standards. Skilled in navigating high-pressure environments, managing multiple cases, and delivering prompt and equitable resolutions. Analytical Thinking

Negotiation Skills

Knowledge of Insurance Law

Attention to Detail

Communication Skills

Decision-Making

Customer Service Orientation

Time Management

Problem Solving

Progressive Insurance

Enterprise Mobility

Claims Specialist Int

Liability Administrator

Investigate coverage, liability & damages by reviewing and evaluating statements, medical records, expert reports, and other information related to the accident

Conduct UM/UIM coverage investigations speaking with insureds, attorneys, injured parties, and/or anyone with knowledge about the accident

Prepare and complete complex bodily injury evaluations, reserve recommendations, legal conference calls in preparation towards efficiently and effectively settling litigation claims

Building rapport quickly and effectively with plaintiff attorneys USAA

Bachelor of Business Management

Senior Bodily Injury Adjuster

Florida State University 2005

Exceptional Acheivement Award 2016

Successfully Completed: The Institutes AIC Auto Claim Practices, Kaplan Auto Physical Damage Basics, Kaplan Interpreting Medical Reports, Kaplan Medical Tests and Signs

January 2023 - August 2024

July 2019 - June 2022

February 2006 - March 2019

727-***-**** · *******@*****.***

119 Moonlit Stream Pass, Dripping Springs, TX 78620 Casey Dulin

PROFESSIONAL EXPERIENCE

EDUCATION AWARDS & ASSOCIATIONS

KEY COMPETENCIES

Assist in training and/or orientation of new employees

Successfully manage conflict during difficult or emotional situations and effectively communicate with renters, claimants and other parties

Make recommendations and obtain proper authority for decisions above designated authority level consistent with Liability Administrator authority models

Use experience, training, discretion, and judgement to interpret claims information

Conduct interviews, take recorded statements, and evaluate the credibility of claim parties and witnesses

Evaluate varying levels of bodily injury & property damage claims and determine extent of injuries & damage

Determine appropriate settlement values and develop strategy with limited guidance from management

Demonstrate knowledge of litigation processes and guidelines

Seek to improve job performance through self-assessment, skill development, training, and goal setting

Investigates and negotiate complex bodily injury, property damage & litigation claim

Conduct thorough investigations into coverage, liability, and damages by reviewing interviews, medical records, expert reports, and other relevant accident-related information

Prepare and finalize complex bodily injury evaluations and reserve recommendations to facilitate the effective settlement of bodily injury claims

Establish and maintain strong rapport with plaintiff attorneys

Managed both 1st and 3rd party property damage claims

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