Customer Service Business Development
Resume:
Stephan Rhea
District Heights, MD ***** 202-***-****
Digital Sales Development
Growth-focused and top-performing professional with substantial experience in sales, business development, and customer service. Proven history of success in conducting market research and identifying and securing lucrative business opportunities. Recognized for surpassing sales targets, boosting revenue, and achieving customer satisfaction. Excel at providing outstanding customer service and building relationships by collaborating with other teams. Proficient in CRM, Oracle, and LISTSERV. Capable of integrating organization digital capabilities with business needs.
Areas of expertise include…
Sales Management & Innovations
Business Development
Cross-team Collaboration
Client Service & Satisfaction
Recruitment & Training
Contract Negotiations
Revenue & Profit Growth
Reporting & Documentation
Professional Experience
INTUIT ACCOUNT DEVELOPER, 2021 to 2023
Sales Innovation Contractor, MD/DC Remote
Establish and improve contacts with customers to sell additional services, finalize appointments, and conduct surveys. Develop contacts via outbound telephone sales activities. Create, track, and maintain customer databases as well as deploy and update customer profiles and other system records. Manage situations and problems by leveraging innovative approaches; implement strategic actions and appropriate methods of persuasion, while negotiating agreements.
Key Accomplishments:
Delivered exceptional assistance to customers in understanding the value of new solutions.
Strengthened internal relationships within innovation team, which improved outcomes.
Used CRM tools, Salesforce and ConnectAndSell and utilized Zoom and Slack daily to collaborate and document activities.
RECRUITMENT SPECIALIST, 2019
Blueprint Summer Programs, Asheville, NC
Identified and selected qualifying students after reviewing their information requests from the website. Explained outcomes and expectations to potential students, closed sales. Introduced new programs and services for previous applicants and referrals. Played a significant role in strategy development by monitoring competitive products and accounts feedback. Maintained and updated customer records utilizing salesforce CRM. Collaborated with sales team remotely using Zoom.
Key Accomplishments:
Positioned as top ranked sales recruiter for delivering exceptional results.
Handled 100% outbound call volume.
ACCOUNT EXECUTIVE, 2008 to 2016
L-Soft International, Bethesda, MD
Grew business by profitably selling enterprise-level email list management software and a cloud-based solution (LISTSERV) to businesses, universities, and Government agencies. Maximized sales by cold calling and referrals. Examined maintenance contracts and services for existing customers. Finalized sales contracts, prices, and credits terms. Received and resolved business and technical objections of prospects. Entered new customer data into company database (Oracle). Organized business transactions reports and maintained expense accounts. Provided online demonstrations to potential prospects through ZOOM and Go-to-Meeting video conferencing.
Key Accomplishments:
Accomplished numerous sales contracts with major clients over eight years, including United States Marine Corp, Government of Ottawa, NYU Langone Hospital, and DARPA.
Additional Experience:
Business Development Associate, Staples, Vienna, VA
Customer Service Representative, Verizon, Beltsville, MD.
Educational Background
Bachelor of Business Administration
Strayer University, Temple Hills, MD
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