Property Management Patient Access

RAVEN GILLESPIE

**** * ******* ** 773-***-**** ******************@*****.***

Skills:

•Reliable •computer savvy

•dedicated team player

•Microsoft office

•issue resolution

•property management

Education:

Taylor business institute: Chicago, Illinois 60601

07/2011-06/2013

•Associates of applied science

Professional experience

Loyola University Medical • Maywood,IL 01/2016-02/2019

Patient Access Partner 2

•Utilize cadence scheduling software to preform a variety of actions including scheduling, canceling or rescheduling appointments and referrals

•Accurately pre-registers patients for appointments and test via epic

•Understands and identifies insurance types

•Works and designated clinical partners and dynamic schedulers to establish and maintain appropriate appointment scheduling protocols

•Pre-registers patients for appointments and tests, verifies and updates patient demographics and insurance information

•Demonstrate a commitment to quality improvement and excellence

•AC Livery Chicago,IL 60647

12/2005-12/2016

Dispatcher

•Greeted customers respectfully

•Received inbound calls across multiple telephone lines

•Scheduled and maintain appointments for clients

•Build a successful relationship among the clientele, coworkers and managers

Chicago Transit Authority. Chicago,IL 60467

Customer Service Representative

•Addressed customers concerns via inbound telephone call including but not limited to fare media products, reduced fares, bus and rail service, travel information, CTA accessible services, account management and complaints resolution

•Processed and routed customer complaints and maintain complaints database to ensure customer inquiries are answered in a timely manner

•Processed customers refund including but not limited to service requests, letters and fare disputes

•Maintain daily log of all items Processed

•Maintain customer accounts and special inquiries; respond to service requests via email

•Preformed other duties as assigned

Satmer LLC Property Management, Chicago il 60651

08/2019-Present

-Property Manager

-collect rent, handle maintenance requests, handle tenants problems if any, order home depot orders, tenant turnover, assist with getting unit ready for move in, etc.

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