Business Development Patient Care

ERROL JOHNSON

**** *. ****** **. ****, Az ***** 847-***-**** ****************@*****.***

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Seasoned Sales, DME professional with advanced training and knowledge in Operations, Business Development and Interpersonal relations. Patient-focus and motivated to contribute and support physicians in providing patients with a better quality of life. SKILLS PROFILE

Offering 20 years of experience in b2b sales, medical device arena, with expertise in polysomnographic testing, field sales, problem solving and marketing, procurement management, relationship building, procedural and technical training experience

Strong practical background in field device installation and servicing, lab management, and direct patient care environments; demonstrated ability to perform in multiple concurrent capacities

Depth of knowledge and hands-on experience with cpap / bipap titrations, electroencephalogram (eeg), electromyography (emg), evoked potential testing, maintenance of wakefulness testing (mwt) multiple sleep latency testing (mslt), and polysomnography (psg) procedures and equipment

Ensuring consistency, timeliness, utilization of proper techniques, and compliance with all organizational policies as well as fda, aasm, CHAPS and third-party agency regulations EMPLOYMENT HISTORY

VIRTUAL CARE SALES CONSULTANT LEADER

WALMART HEALTH VIRTUAL CARE

(06/2021-PRESENT)

Build relationships in a virtual space

Developing and maintaining relationships with key clients Establish clear communication channels with potential clients Prospect, identify and qualify new sales opportunities moving through a process with client/partner committing to multi-year agreements.

Identify emerging markets and potential clients to find new sales opportunities Produce and maintain social media content as necessary Prepare presentations, proposals and sales contracts as assigned Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff

Work with corporate partners to identify sales opportunities Travel and attend trade shows as required

SALES EXECUTIVE

Yelp- Scottsdale, Az (01/01/2019-01/2021)

Implement marketing strategies to connect businesses to potential customers Actively working to expand customer base

Explain how services can increase revenue for business Participate in training. Sessions pertaining to marketing strategies, skills and product knowledge Build and form new partnerships with potential business owners Pipeline Management

Regular and continuous creation of new pipeline

Complete required SalesForce processes and pipeline activity tracking with detail and accuracy Maintain happy and referenceable account status

Resolve challenges and find creative solutions

Clinical Account Specialist Manager

Hayat Home Medical Equipment (04/01/2017-12/01/2018)

(oak brook IL)

Competitively prospect new business in local and regional territories. Used networking opportunities to create successful, on-going business relationships. Planned and organized routes within territory to maximize efficiency and time in the field. Exchanged strategies and marketing information with colleagues. Actively calling cold and warm potential clients.

Demonstrate products at customers locations and answer questions about services and products. Maintain relationships with manufacturer representatives for continued education on future products and services.

Attend weekly/quarterly sales meetings with upper management. Exceeded sales quota by 100% within 6 months of employment. Business Development Manager

Kramer Medical Supplies 04/01/2015-03/31/2017)

(Joliet IL)

Generate Sales leads. Weekly update though sales meetings or conference calls, with upper management.

Make outgoing sales calls. Transition leads through the first point of contact. Assist in creating call plans to support sales activities.

Promote company policies and procedures within clinical and patient communities. Manage inbound and outbound calls from new and current accounts. Execute the administrative process which includes paperwork flow and record documentation. Develop and maintain current relationships and Identify areas for potential clients Contact and establish relationships with potential clients and meet with them Research the latest in business industry and create new opportunities to expand business Strong understanding of company product and services as well as business position and competition to keep business competitive

Manage expense budget.

DME/ Sales Manager

Sleep Med 03/19/2014-03/20/2015

(Arlington Heights IL)

Responsible for daily operations. Manage and motivate staff (including hiring, terminations, performance management, etc.).

Assess staffing needs and perform some recruiting duties. Training of staff. Plan and organize workload and staff assignments. Issue written and oral instructions; assign duties and examine work for conformance to policies and procedures.

Manage difficult or emotional customer situations. Respond to customer needs. Generate sales leads. Make outgoing sales calls. Manage expense budget. Attend Monthly sales meetings.

Operations Manager

Sleep Solutions Inc. (8/19/2002-03/09/2014)

(Arlington Heights IL)

Supervise staff in timely authorization, ordering process of supplies and equipment, ensuring that guidelines, policy and procedures are followed in a consistent manner. Respond to requests from members and providers as needed by ordering essential equipment or supplies and processing appropriate paperwork and documentation. Provide education, consultation, and support to members and providers as necessary regarding DME. Research and identify strategies for enhancing the delivery of cost effective, high quality services to members.

Facilitate communication and act as liaison between members, providers, and vendor insurance entities. Develop and implement quality assurance programs to evaluate service delivery and member satisfaction.

Oversee process for purchase and/or modification of all equipment and supplies; track referrals, process paperwork, follow-up with vendors and provide timely feedback to providers and members regarding status.

Responsible for ensuring operational and policy compliance. Responsible for leading bi-weekly sales/marketing meetings. Establish, develop and maintain business relationships with current referrals and prospective customers in an assigned territory to generate new business. Keep abreast of products, technical services, competitive activities though reading of pertinent literature and consulting with marketing and technical service areas. Identifies advantages and compares organization’s products and services. Expedites the resolution of referral problems and complaints.

Sr. DME Technician

Sleep Solutions Inc. (08/2002-09/2005)

Ability to follow and set procedures with attention to detail and accuracy. Training of new technical staff. Work both independently as well as part of a team. Communicate with customers. Initiate and educate patients in self-administration of cpap/bilevel/rad therapy, initiating patient follow-up and compliance calls, maintenance of clinical notes, responding to patent questions and other related responsibilities.

Responsible for making phone calls and in-person visits and presentations to existing and prospective referrals.

Sleep Technician

ASN Inc (04/07/1996-08/16/2000)

(Westmont, IL)

Compiled and analyzed patient information.

Prepared sleep testing procedures and performed Polysomnographic protocols. Observed Polysomnographic records.

Performed sleep studies observing duties.

Monitored and recorded activities of people undergoing sleep disorders. Administer cpap/bi-level/ Rad therapy according to medicare regulations. Maintained and used a sleep-monitoring system.

Evaluated and recorded heart rate and blood pressure. Monitored machines and recorded sleep data.

Provided comfort and explained test procedures to patients. Rendered basic patient care.

Comply with applicable laws, regulations, guidelines and standards regarding safety issues. Perform routine and complex equipment care and maintenance. Evaluate sleep study related equipment and inventory. Maintained CPR certification.

Demonstrate effective written and spoken communication skills. Demonstrate appropriate social skills.

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