Customer Service Home Care
Resume:
Lluvia Álvarez
***************@*****.***
OBJECTIVE
A highly motivated Customer Service/Administration/Receptionists/Sales Management representative looking to help give a great experience to all my clients/customers/employees. Seeking a position with career growth potential.
QUALIFICATIONS
• Ability to cross-train and perform all services within an office or company etc.
• Strong organizational skills.
• Immense ability to work independently and work great with others.
• Excellent people skills.
• Great ability to use a computer (i.e. Microsoft word, power point, excel)
• Strong ability to speak clearly in two languages (English and Spanish) concisely and effectively, listen to and understand information and ideas as presented verbally.
EXPERIENCES
ASI Health Services.
Chicago, IL
South side supervisor
October 2022- November 2023
Scheduling, including arranging substitute coverage as needed
Ensuring the accuracy of absence and timekeeping records
Conducting required on-site supervisor visits, including visits for follow-up or investigation of incidents/accidents and monthly DRS or semi-annual CCP client visits.
Attending 24 hours of mandatory in-service training as assigned and assisting in training presentations as requested
Providing any need coaching or on-the-job training
3-month and annual performance evaluations
Coordinating all client service delivery for assigned caseload, ensuring the services are documented in activity reports, the care plan is followed and changes are documented.
Interacts as needed with case managers or counselors to resolve case-related problems or issues.
Ensures maintenance of all required program and employee-related documentation
Ensures client and employee confidentiality
Drives own car for client visits and, in emergency situations for the transport of workers
Monitor the quality of care performed by home care aid.
Schedule home care aid for patient visitation and work assignment.
Area supervisor for a team of 60 home care aids.
DZA Builders Inc.
Chicago, IL
January 2019- July 2022
Office Management
• Process contractors invoices for progress and final payment. •Managed day -to-day operations of the construction office. Handled Payroll, workers Comp and insurance paperwork.
• Work closely with clients, sub-contractors and business owners to resolve any discrepancies.
• Manage the accounts payable and accounts receivable department.
• Answer phones and customer concerns/complaints and questions.
• Maintain Excel spreadsheets for budget meetings and business evaluations.
Tri State Restore Chicago IL
July 2019 – November 2019
Customer Service Management
• Handled all inbound and outbound calls
• Scheduled insurance adjuster’s meeting
• Translation for Spanish speaking clients.
• In charge of all customer appointments and follow up calls
• Maintained a positive relationship with clients/Employees
• Key holder
• Handled insurance calls regularly
• Responsible for client tracker ( entering all client data )
• Over 15 years of Customer Service/Administration/Reception/Sales experience as well as Management with a great personality and very professional friendly demeanor
PAG Services Inc. Melrose Park, IL
March 2011- December 2018
Receptionist/Office Manager
• Played a key role in increasing retention as well as satisfaction rates.
• Handled client relationship management functions, which included promoting, enduring relationships with a diverse clientele
• Cultivated positive and enduring relationship with customers/employees
• Responsible for all general office responsibilities
• Answer all high volume incoming & outgoing calls
• In charge of all customer appointments & follow ups
• Key holder
• Travel bookings & payroll
Responsible for all new employees/ training/ retention
Universal Auto Body Supply,Inc.
Customer Service/Sales Management
April 2005- January 2011
• Great customer/employee retention.
• Able to answer multiple phone calls/sales/customer service and maintain a stress free attitude.
• Friendly and goes above and beyond to make sure work/job is done correctly.
• Works well under stress and keeps a positive smile always, with co-workers/customers/employees
• Strives to make the office a great work environment.
• Plans holiday parties and thinks of new incentives for co-workers/employees
• Over 10years in administration/Receptionist /Customer service & general office experience, as well as management experience for 2years in a family owned business.
Education and Professional Training Licensed Cosmetologist by the Illinois State Board of Cosmetology
High School Diploma Lourdes High Mario Tricoci University (2012)
REFERENCES
Upon Request
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