customer service, welder, medical coding
Resume:
SUMMARY
JODY MEEK
Monroe, Georgia *****
*********@*****.***
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
SKILLS • Customer Service
• Account
Management
• Customer Satisfaction
• Order Coordination
• Retail Merchandising
• Cash Handling
• Positive and Professional
EXPERIENCE WELDER, 09/2023 – Current
Caterpillar, Athens, Ga
• Expertly welds small, medium, and large bore pipe of various metals and alloys. Performs complex mechanical installations per engineering direction. Reads and comprehends construction drawings and specifications.
• Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
• Scraped off excess spatter using portable grinders and arc-cutting equipment.
• Operated manual and semi-automatic welding equipment in vertical, horizontal and overhead positions.
• Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
• Completed minor torch ups with MIG welders.
• Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
• Cleaned and inspected parts and assemblies at each production stage and documented production defects
• Maintained 75-80% production percentage, top 5 of 30 welders CASHIER/CUSTOMER SERVICE, 11/2021 - Current
Home Depot, Monroe, Ga
• Collected credit card and cash payments to complete transactions for customer orders.
• Greeted customers and responded to informational requests.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Maintained cleanliness and presentation of stock room and production floor.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Informed customers of in-store promotions or pricing specials.
• Recommended, selected, located and obtained products to meet customer needs.
• Welcomed customers, offering assistance to help find store items.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
INSIDE SALES REPRESENTATIVE/WELDER, 09/2022 - 07/2023 Clairon Metals Corporation, Covington, Georgia
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Consulted with customers to resolve service and billing issues.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Set up equipment and welded parts according to welding chart specifications and type.
• Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
• Scraped off excess spatter using portable grinders and arc-cutting equipment.
• Operated manual and semi-automatic welding equipment in vertical, horizontal and overhead positions.
• Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
• Completed minor torch ups with MIG welders.
• Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
• Cleaned and inspected parts and assemblies at each production stage and documented production defects.
STAFF ANESTHETIST/CERTIFIED MEDICAL CODER, 12/2018 - 06/2020 Premier Anesthesia, Alpharetta, Georgia
• General, obstestric, pediatric, trauma
• Employed techniques such as pharmacological support and mechanical ventilation during different outpatient and inpatient procedures.
• Screened and interviewed patients prior to administering anesthetics to identify and document concerns.
• Managed and performed local, spinal and epidural blocks.
• Assessed patients' medical histories to predict anesthesia response.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Maintained updated knowledge through continuing education and advanced training.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
• Assigned additional diagnosis codes based on specific clinical findings
(laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
• Interpreted medical terminology and pharmacological information to translate information into coding system.
STAFF NURSE ANESTHETIST, 08/2012 - 11/2018
Memorial Health University Medical Center, Savannah, Georgia
• Staff anesthetist, trauma, pediatrics, obstetrics, general cases
• Employed techniques such as pharmacological support and mechanical ventilation during different outpatient and inpatient procedures.
• Screened and interviewed patients prior to administering anesthetics to identify and document concerns.
• Administered recovery medications and fluids to help patients transition off anesthesia.
• Assessed patients' medical histories to predict anesthesia response.
• Managed and performed local, spinal and epidural blocks. REGISTERED RESPIRATORY THERAPIST/INSTUCTOR, 06/1992 - 08/2012 Memorial Health, Savannah, Georgia
• Critical care, pediatrics, neonatal, adult
• Policy and procedure implementation, Research
• Instructor for staff and respiratory therapy students
• Set up and monitored mechanical ventilators and handled associated critical care duties.
• Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
• Interacted with patients, family members and physicians to coordinate patient care.
• Adhered to standards of excellence for respiratory care and diagnostic services.
• Determined patient safety risks to identify medical intervention needs.
• Collaborated with physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
• Set up and operated mechanical ventilators, therapeutic gas administration apparatus and aerosol generators, following specified parameters of treatment.
• Transcribed physicians' notes and maintained patient charts with treatment data. EDUCATION
AND TRAINING Georgia Innovators of America, Atlanta, Georgia, 02/2023 Certified Professional Coder
Emory University, Atlanta, GA, Georgia, 08/2012
Master of Science: Medical Science
Armstrong Atlantic State University, Savannah, GA, 12/2005 Bachelor of Science: Respiratory Therapy
Armstrong Atlantic State University, Savannah, GA, 06/1992 Associate of Science: Respiratory Therapy
National Commission of Certified Anesthesiologists Assistants Registered Respiratory Therapist
ACLS/BLS/PALS
Welder AWS/MIG
Forklift Operator
OSHA 10
Lean Six Sigma
• Top Ranked: 5%
• 3.85 GPA
• Graduated magna cum laude
• Research: Multiple Respiratory Therapy Projects/Studies/Presentations (State and International)
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