Customer Service Front Desk

Contact

Fayetteville, NC

910-***-**** (Mobile)

*********.**@*****.***

www.linkedin.com/in/fjw910

(LinkedIn)

Top Skills

Virtual Teams

Customer-focused Service

Written Communication

Frederick Williams

Customer service admin.

Fayetteville, North Carolina Metropolitan Area

Summary

I am a certified electrical systems technician and certified low voltage technician with years of experience in administrative technical roles. My core competencies include project and contract management; utilizing software programs to troubleshoot and complete daily duties.

I am a creative problem solver, multitasker and strategic thinker accustomed to fast-paced offices. My goal is to deliver quality service and value to the clients and stakeholders. Experience

Blue Cross Blue Shield Association

Contract Management

March 2023 - May 2024 (1 year 3 months)

• Created Requisitions for Purchase Orders and Purchase Requests to submit invoices to process payments.

• Proficient with software such as: GEP, Peoplesoft, Workday, Salesforce and SharePoint to maintain and update contractual records.

• Drafted, reviewed, and redlined a variety of contracts: MDAs, SSAs, ICAs, NDAs, Software License Agreements, Professional Services Agreements and Vendor Agreements.

• Used Smartsheet, Outlook & Teams messenger to work closely with business stakeholders, technology

strategy teams, and management to ensure execution is tightly aligned with business unit needs, vision and strategy.

• Troubleshoot newly implemented systems in UAT and GEP environments.

• Created Standard Operating System PowerPoint for GPO team members and business owners.

The Chemours Company

Customer Service Representative

April 2022 - February 2023 (11 months)

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• Reviewed project estimates and budgets; identifying discrepancies and reduced spending.

• Maintained project files; including correspondence, and material samples for clients.

• Communicated with clients and contractors regarding changes, updates, and pricing quotes

CEI Collision and Fleet Safety

Auto claim representative

February 2021 - March 2022 (1 year 2 months)

• Worked under pressure - during real time accidents to locate vendors to perform repairs.

• Resolved hundreds of bodily injury claims, assisting to meet and exceed office goal severities.

• Claim escalation problem solving

• Complete review of loss notices and coding as per incident description to ensure accurate and timely distribution of claim information to the client

• Completed action items and non-phone tasks on a timely basis

• Met personal/team qualitative and quantitative targets

• Work effectively in a team environment, and when needed - provide backup support for administrative tasks

New York State Emergency Rental Assistance

Customer service

January 2020 - January 2021 (1 year 1 month)

• Ensured applications were fully completed and all documents to verify: identity, location, income and evidence of rental & utility assistance needed.

• Calculated Annual Gross Incomes to insure members met the Area Median Income.

• Evaluated monthly charges vs. What was paid to figure total numbers of months of rent & utilities that are in arrears.

• Detected fraudulent & Federal Housing violations

• Efforts ensured compliance with HIPPA regulations

• Used Customer Service Representative Portal and Docu Phase applications to confirm documents uploaded, view applications and review applicant eligibility.

• Eligibility determined after confirming household members identity and income.

Blue Cross Blue Shield NC Insurance

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Customer service

October 2019 - December 2020 (1 year 3 months)

Fayetteville, North Carolina Metropolitan Area

• Assisted 50-70+ customer calls daily

• Amisys, Genesis & Macess systems used to research members Medicare/ Medicaid insurance information

• Utilizing probing questions, creative problem solving, as well as critical thinking to resolve customer inquiries weather: online issues/tech support, billing questions, what’s covered in their specific insurance package, canceling or enrolling in a new or different policy

• The ability to demonstrate a knowledge of HIPPA & maintaining members privacy.

• Obtained the necessary billing information while being sensitive to the appropriate amount of time

needed to complete and close the call in a courteous and professional manner.

• Documented the outcome of each call so that the team understands the patients’ needs.

Lineage Logistics, Smithfield

Logistics Coordinator

October 2017 - October 2019 (2 years 1 month)

Tarheel, NC

• Confirmed shipping/receiving dates were correct, checked totals, entered charges.

• Supplied load planning information to clients and customers.

• Verified inbound/outbound receipts & invoices for accuracy

• Processed purchase order requests, verified inbound/outbound receipts & invoices for accuracy.

• Received & distributed health certifications & other documents to USDA

• Worked daily using Microsoft Word, Excel and Inventory Control System Software

• Perform clerical duties such as typing, filing, answering phones. United Planning Organization

Administrative Assistant

September 2015 - October 2017 (2 years 2 months)

Washington D.C. Metro Area

• Supported to the Senior level management using WITS management system to check, add & change clients medical history, care plan & general notes

• Phone screening, scheduling appointments, calendar management

• Check in of clients using strict confidentiality guidelines Page 3 of 4

• Verified types of insurance & informing client of any holds on record before medicating

• Maintained archives and records, monitored the status of filing system, updated records of every client of each day they were are the program

• Transferred physical records digitally, inputted information into database

• Reviewed and researched client files and documents to respond to queries USDA

Administrative Assistant

January 2014 - August 2015 (1 year 8 months)

Washington D.C. Metro Area

• Created spreadsheets of archived records in Excel

• Used Adobe and Excel to save PDF tables as formatted Word files to prevent reentering data

• Sorted accounting records in Word

• Managed files, reports and inspections.

• Created checklists in Adobe to locate discrepancies Environmental Defense Fund

Administrative Assistant

January 2010 - December 2013 (4 years)

Washington D.C. Metro Area

• Oversaw receptionist area including greeting visitors, vendors and VIPs

• Responded to telephone and in-person requests for information.

• Coordinated and maintained records for staff office space, company credit cards and office keys.

• Supplied materials and executed follow-up for meetings and team conferences.

• Typed general or technical material using Word and Excel

• Managed the day-to-day calendars of the office using Excel Education

Lincoln

Bachelor's degree, Information Technology · (2004 - 2008) Scotland High School

High School Diploma · (2000 - 2004)

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