User Experience Ux Design

Nathan Courey

User Experience Research and Design

Crafting success through data driven results, accountability, business minded user empathy, and confident/ capable leadership.15+ years career in full stack UX (user experience) Research, Design, Management

********@*****.*** (m) 619-***-****

UX Design Patent (for EMC/Dell) : https://patents.google.com/patent/US7783983

Education: UC San Diego. B.A. Cognitive Science / Comm (Human Information Processing)

Key Skills:

UX Research and Design

User Research: Ethnography, usability testing, A/B testing, heuristic evaluations, surveys, interviews

Design: Wireframing, prototyping, UI/UX design, interaction design, information architecture

Tools: Figma, Axure, Uizard, Miro, Optimal Workshop, UserTesting

Technical Skills

Design Systems: Creation and maintenance of design systems and style guides

Accessibility: Adherence to WCAG guidelines and best practices

AI and Machine Learning: Understanding of AI principles and applications, ability to leverage AI tools for UX research and design

Soft Skills

Problem-solving: Ability to identify and solve complex user problems

Collaboration: Effective teamwork and communication with cross-functional teams

Empathy: Understanding user needs and perspectives

Adaptability: Ability to thrive in a fast-paced, ever-changing environment

Leadership: Mentoring and guiding junior UX team members

Additional AI-related skills

AI Tools: Proficiency in using AI-powered design tools and platforms

AI Ethics: Understanding of ethical considerations in AI development and deployment

AI Applications: Knowledge of how AI can be applied to enhance user experiences

AI-Driven Research: Ability to conduct AI-powered user research and analysis

Union Bank / US Bank Apr 2020 - Jul 2024

Director of User Experience Research and Design

•Led a cross-functional team of designers, researchers, and engineers to deliver exceptional user experiences across Union Bank's digital platforms.

•Oversaw the end-to-end user experience design process, from conducting user research and creating wireframes to developing prototypes and launching final products.

•Successfully implemented a customer-centric design philosophy, resulting in increased customer satisfaction, improved brand loyalty, and enhanced digital adoption.

•Managed a multi-million dollar budget for user experience initiatives, ensuring efficient resource allocation and cost-effective solutions.

•Collaborated with executive leadership to define and execute the bank's digital transformation strategy.

•Developed and implemented a scalable design system to streamline the design process and ensure consistency across all digital channels.

•Successfully launched several major digital initiatives, including a new mobile banking app, an online account opening platform, and a personalized wealth management portal.

•Implemented a data-driven approach to design that identified and eliminated inefficiencies in the user journey, resulting in cost savings of 12% through reduced customer support calls and improved customer satisfaction.

•Optimized the design process by adopting agile methodologies and automation tools, reducing time-to-market and improving team efficiency.

•Negotiated favorable terms with design vendors and technology partners, saving the bank 8% on external costs.

The THINK Tank Mar 2016 - Apr 2020

Manager of UX Research and Design

•Led and mentored a team of UX researchers and designers in a high-profile innovation lab focused on developing cutting-edge digital technologies.

•Oversaw all aspects of user experience design, from research and design to prototyping and validation.

•Developed and implemented a rigorous UX process to streamline development cycles and deliver high-quality products.

•Conducted in-depth user research using a variety of methods, including ethnography, qualitative interviews, and quantitative analysis.

•Created low-fidelity and high-fidelity prototypes to iterate on design concepts and gather user feedback.

•Collaborated closely with IT staff to ensure technical feasibility and seamless integration of UX designs.

•Grew and recruited a talented UX team, providing mentorship and professional development to foster a high-performing culture.

•Successfully launched several innovative digital products that met customer needs and drove business growth.

Guardian Technology Innovation Lab (concurrent project) 2014 - Present

Founder, Chief Researcher and Scientist

•Pioneered groundbreaking research in electromagnetic field (EMF) technology and human bio-electrical engineering.

•Developed and patented innovative solutions in EMF shielding, low-input high-output (LIHO) energy generation, and cancer treatment, intending to disrupt the medical-industrial complex by developing more effective and affordable cancer treatments.

•Focused on reducing cancer rates and mortality through cutting-edge research and innovation.

•Explored security and defense applications of EMFs.

Dreamworks Animation Aug 2015 - Mar 2016

Sr UX Researcher / Designer

•Led a team of UX researchers and designers to develop a photorealistic 3D modeling, rendering, and visualization product.

•Employed in-depth qualitative research methods to understand user behavior and identify opportunities for product improvement.

•Conducted formative and generative research, field studies, competitive analysis, cognitive walkthroughs, and task analysis.

•Oversaw UX content writing and proofreading to ensure clear and engaging user experiences.

•Contributed to the success of the Nova division before its dismantlement and layoff due to corporate restructuring.

UX Consultant - Self Employed

Lead UX Researcher and Designer 2010 - 2015

Disney, Nokia, Motorola, HP, TP-Link, NetApp,Vizio, Northwest Medicine, Experian, BlueSigma Capital, IONS, Teamwork Athletic Apparel, Teledyne API, Beckman-Coulter.

EMC Captiva 2005 - 2010

Lead UX Architect, Researcher, Designer

• Oversaw the end-to-end UX process for Captiva's flagship product, InputAccel 6.0.

•Managed all phases of UI usability research and user interface design, including task analysis, usability research, ethnography, field studies, prototyping, and end-user feedback.

•Conducted extensive research to establish user interface guidelines and display rules.

•Defined, developed, documented, and created UX design and user interaction requirements.

•Successfully launched InputAccel 6.0 and other Captiva products, driving customer satisfaction and business growth.

US NAVY, SPAWAR (Space and Naval Warfare) – San Diego, CA 1999 - 2005 Human Factors Engineer

•Conducted human factors research to improve tactical and situational awareness for warfighters.

•Analyzed decision support systems and cognitive processes to reduce blue-on-blue engagements and collateral damage.

•Developed improved display features for Aegis vessels based on research findings.

•Contributed to TADMUS and DEFTT research labs, studying tactical decision making under stress.

•Traced mental processes and simulated decision-making scenarios to better understand warfighter behavior.

•TADMUS (Tactical Decision Making Under Stress) Team member

•DEFTT (Decision Evaluation Facility for Tactical Teams) Lab team member

Contact this candidate