Customer Service Agent
Resume:
DANIAL RAMIREZ
Dispatcher Expert in Logistical Solutions
*************@*****.***
SUMMARY
Experienced Dispatcher and customer service agent with a keen focus on logistical solutions. I have successfully enhanced operational efficiency and customer satisfaction. Passionate about leveraging my skills in a dynamic and challenging environment. Ready to bring my problem-solving skills and my ability to communicate complex instructions to your team.
EXPERIENCE
Dispatcher
FOUR SEASONS HEATING AND AIR
2022- present
CHICAGO, USA
Managed logistics operations in a fast-paced environment.
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Scheduled and coordinated service to over 100 clients in the midwest and northwest Indiana regions.
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Reduced dispatch error rate by 25% through implementation of a new SOP and staff training module.
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Managed a region of 250 drivers to ensure they adhered to schedules and provided efficient service to each and every customer in their designated region. Transportation Assistant
ASTOR COMPANY
2016- 2022
CHICAGO, USA
Assisted in the day-to-day logistical operations.
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Implemented a new route planning tool that reduced fuel consumption by 20%. Handled customer complaints, reducing repeat offenses by 35% through actionable feedback.
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Contributed to the implementation of a new service tracking system, improving customer satisfaction by 40%.
Loan Processor
OPP FI
2014-2016
CHICAGO, US
Loan Processor.
● Developed and implemented a new loan application process, reducing processing time by 30% and increasing customer satisfaction scores by 20%.
● Maintained accurate records of loan applications and documents, resulting in a 98% audit compliance rate and avoiding any regulatory fines.
● Provided guidance and advice to borrowers on loan options and repayment plans, resulting in a 90% customer retention rate and positive feedback from borrowers.
ALLSTATE ROADSIDE
NORTHBROOK, IL
ROADSIDE ASSISTANCE COORDINATOR
2012-2014
1. Provided emergency roadside service for Allstate Roadside and Enterprise car rental customers.
2. Set up one way tows, tow exchanges, flat tire service, and lockout services
3. Provided geographical location spotting to locate customers and their disabled vehicles
4. Contacted Enterprise car rental locations on a daily basis to locate loaner vehicles for existing and new customers.
5. Provided great customer service to each customer. 6. Used mapping programs to accurately pinpoint disabled vehicle locations and reduce provider related drive times. EDUCATION
Chicago, US
Bachelor's Degree in Communications
Columbia College Of Chicago
1996-2000
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