Services Representative Patient

Karen Marsh, CPC

Dallas, Georgia • *****.********@*****.***

PROFESSIONAL AFFILIATIONS and CERTIFICATIONS

American Academy of Professional Coders (AAPC), Member in good standing

• Certified Professional Coder

Active Member Local AAPC Chapter Dallas, GA

EDUCATION

AAPC

• Recent graduate Practicode training program, gaining real-world experience through coding more than 600 Outpatient and Inpatient charts through AAPC SMC Academy

• Graduate, Certified Professional Coder program featuring AAPC curriculum RELEVANT SKILLS and TRAINING

CPT ICD-10-CM HCPCS

Medical Terminology Anatomy Physiology

Coding Guidelines HIPAA Policies Modifiers

Coding Payment Policies NCD and LCD Edits NCCI Edits Compliance Fraud/Waste/Abuse Resolution Place of Service Medicare Parts A, B, C, D Advance Beneficiary Notice Relative Value Units Microsoft Office Suite MediTech

MEDICAL OFFICE EXPERIENCE

Patient Services Representative, St. Thomas Heart (now Ascension St Thomas Heart), 2000-2011

• Operated an efficient outpatient clinic front desk, answering phones, scheduling appointments, and checking patients into and out of their appointments

• Updated patient demographics in the electronic health record system, guaranteeing accuracy and reducing avoidable revenue cycle delays

• Obtained patient health insurance information and collected patient payments Patient Services Representative, Dr. Linda Foster, 1996-2000

• Performed front office duties and clerical tasks to support efficiency and optimal patient experience

• Assisted with medical billing, reviewing charge sheets to confirm CPT and ICD codes

• Contacted insurance companies to gather information regarding claim rejections to guide claim corrections, reducing improper and underpayment

ADDITIONAL PROFESSIONAL EXPERIENCE

Sales Representative, Essential Bodywear, 2019-Present

• Convert customer interest into sales by performing personal fitting sessions of women’s foundation wear, providing exceptional customer service

• Establish, develop, and promote positive customer relationships through social media communication

• Maintain accurate financial records, tracking sales and inventory, and generating reports for managers Owner/Operator, Et Cetera, 2011-2019

• Solo small business owner, running a local home goods boutique while managing billing, Accounts Receivable, Accounts Payable, daily operations, and marketing

• Established rapport with customers, effectively communicating with a diverse clientele in person and by phone to meet their needs, utilizing sales skills and product expertise

• Managed inventory and special orders, analyzing sales trends to determine the optimal amount of stock needed to maximize profits

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