Assisted Living Executive Director
Resume:
Violet Presley
Brownsville, OR *****
**********@*****.***
Licensed Assisted Living Administrator with 8+ years of experience in assisted living communities, managing the day-to-day operations of the community. Helping residents with activities of daily living. Skilled with financials, census, staffing and HIPAA. Work Experience
Executive Director
Chateau Gardens Memory Care-Springfield, OR
May 2024 to Present
• Run the day-to-day operations of the community.
• Reports to the Regional Director of Operations for oversight and accountability.
• Have to account for the monthly, quarterly, and annual financials.
• Have to do the outreach and evaluations to drive up the census.
• Foster a nurturing and safe environment for the residents and staff.
• Bring the community up to OSHA and State of Oregon standards
• Implement standards for the whole community, hold employees accountable for their actions. Administrator
Meadowlark Senior Living-Lebanon, OR
October 2023 to April 2024
AdministratorMeadowlark Senior Living - Lebanon, ORMay 2020 to April 2023 • Ran the day-to-day operations of the community.
• Reported to the Regional Director of Operations
• Accounted for the monthly, quarterly, and annual financials.
• Had helped the Community Relations Director with outreach and events to drive up the census.
• Fostered a nurturing and safe environment for the residents and staff Business Office Manager
Meadowlark Senior Living-Lebanon, OR
July 2021 to July 2023
· Assist The Executive Director with building operations.
· Payroll
· Invoicing
· Resident accounts, statements, and files.
· Onboarding of the new hires.
· Kept resident and employee files updated.
· Used Yardi system for resident information and move ins and outs.
· Helped with employee issues and resident issues.
· Concierge training and hiring
· Communicated with all departments and employees. Concierge
Meadowlark Senior Living-Lebanon, OR
May 2020 to July 2021
· Answer Multi line phone.
· Scheduled rides and appointments for residents
· Input invoices into Procurement.
· Scheduled visitations
· Managed complaints from residents and family.
· Kept up with all the Covid logs, rules, and regulations.
· Make copies, send faxes, scanned: in general, use all types of office equipment.
· Ordered office supplies.
· Started the onboarding paperwork and Oregon Care Partners training for all new hires.
· Kept up on the employee phone lists, resident lists and the resident emergency contact list.
· Confident with Windows, Outlook, Word, and social media Activities Assistant
Quail Run Assisted Living-Albany, OR
May 2018 to May 2020
· Protects resident privacy and maintains information confidentiality.
· Organize and manage multiple activities for the residents.
· Substitutes for the Activity Director when they are absent.
· Attends and participates in facility meetings.
· Takes the minutes for all the residents’ meetings. Receptionist/Front Desk Clerk
Quail Run at Mennonite Village-Albany, OR
August 2016 to May 2020
· Answered multi-line phones, responded to customer inquiries.
· Gave tours to prospective residents and families.
· Helped with organizing community events.
· Promptly managed complaints and concerns of customers with cheerful outlook and rectifies issues to resident and family satisfaction.
· Welcomed patrons to front desk/ facility and engage in friendly conversations.
· Experience using copiers, sending faxes, also delivered, and received mail, scanning, filing, typing letters and reports.
· Working knowledge of Outlook, Microsoft office, and Excel. Concierge
Waverly Place Assisted Living and Memory Care-Albany, OR January 2018 to May 2018
· Answered multi -line phones, responded to customer inquiries, and transferred calls to appropriate staff members.
· Helped organize community events.
· Entered information into YGL.
· Gave tours to prospective residents and family members.
· Input resident data using Microsoft and Excel software and made immediate updates to reflect room changes.
· Helped Administration with Reports, complaints, and updating key safety materials.
· Used Microsoft Sweet, including Excel, Office, and Outlook Resident Assistant
Quail Run Assisted Living-Albany, OR
August 2016 to July 2017
· Helped residents with the activities of daily living, for example: bathing, transfers, dressing, bed making, etc.
· Managed resident and family questions with professional courtesy.
· Logged on to the computer services that the resident received help for.
· Reported behavior that was out of the norm for residents.
· Developed strong bonds with residents and their families, through compassion, caring, and understanding.
Education
Some in Human Development & Family Studies
OSU - Corvallis, OR
September 2013 to March 2016
Some in Business Administration
Linn-Benton Community College - Albany, OR
September 2009 to June 2013
Skills
• HIPAA laws
• Flexible and outgoing
• Meticulous and organized.
• Community relations
• Staffing
• Professional appearance
• Multitasking ability
• Office equipment operations
• Open and clear communicator
• Community financials
• OARs for assisted living communities
• Microsoft Office proficient
• Efficient and accurate
• Yardi
• Office Management
• Microsoft Outlook
• Administrative Experience
• Multi-line Phone Systems
• Memory Care
• Dementia Care
Certifications and Licenses
Residential Care/Assisted Living Administrator
First Aid Certification
Assessments
Management & leadership skills: Planning & execution — Proficient May 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Retail management — Proficient
May 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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