Customer Service Specialist

RAQUEL HERNANDEZ

Tucson, AZ / 520-***-****

**********@*****.***

Professional Summary

Experience sales agent and customer service specialist with 10+ years of demonstrated success in the vehicle insurance industry, sales, retail and communication fields including low level entry and management positions.

Skills

Bilingual, Critical Thinking, Active Listening, Problem Solving, Accountability, Product Knowledge, Sales

Work History

•Progressive Insurance – Afni Careers LLC

Tucson AZ July 2023-Sept 2023

Licensed Sales Producer

Handled inbound/outbound calls following prospective leads.

Provided and produced insurance quotes/policies finding solutions for coverage protection best suited for clients. Productively and proactively produced and bound auto vehicle insurance policies meeting sales commissions fulfillment goals, time management and quality assurance.

•Kemper/Infinity Auto Insurance

Tucson AZ May 2014-March 2022

Bilingual Customer Service Representative

High paced call center/remote operated 80+ inbound calls daily. Professional, empathetic and patiently addressed inquiries and support. Serviced and interacted with clients, licensed producers,law enforcement,lienholders on existing auto insurance policies, records and accounts. De escalate challenged situations taking initiative and aiming on customer retention and business reputation. Maintain and complete business objectives practicing extensive insurance laws and knowledge. Proudly volunteered as a mentor for new team members.

•Payless Shoe Source

Nogales AZ Feb 2002-June 2013

Store Supervisor

Presented excellent customer service by engaging, mentioning sale promos, focused on customer conversion building customer relations and completing sales goals . Hired as part time associate and accomplished position growth to management . As team lead oversaw open and close out process and day to day store operations. Accountable key holder directed cash handling, bank deposits, POS system, inventory control, sale records, transactions, refund policies and payroll. .Planned and set up floor sets and merchandising to leave a presentable excellent customer oriented environment and experience.

Education

•AZ Dept of Insurance and Financial Institutions/ License Personal Lines

•Nogales High School/ High School Diploma

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