Customer Service Quality Assurance

Henry Paul Genet

*Cell: 786-***-****

email: **************@***.***

OBJECTIVE

Self-motivated and resourceful individual actively seeking to expand my experience in the aviation field where I can optimize my detailed and organizational skills to contribute to increase customer satisfaction and will attest beneficial towards the growth of your organization. Dynamic, fearless and fast learner representative with proven competency in:

Handling of different air-filled, electric and hand tools.

Knowledge of electrical circuits related to the equipment.

Identifying common problems such as defective manufacturing in mechanics.

SKILLS

·Customer and Personal Service

·Team Player

·Quality control

·Active listening, critical thinking and judgment and decision making

·Strong Mechanicals skills

·Troubleshooting

·Engine maintenance and disassembly

·Basic knowledge of related systems, interfaces and dependencies.

·Ability to lift up to 100 pounds

·Microsoft Office

ACCOMPLISHED EXPERIENCE

·september 2021- present AAR CORP TRA AAM TURNBINE & ACCESSORIES

warehouse specialist, quality assurance Fortress Program MIAMI, FL

·May 2019 – september 2021 AAR CORP LGS

Quality inspector/unlicensed (O.C.C) MIAMI, FL

·January 2016 – 2019 Marriot/call center Miami, FL

Customer service/sales

·April 2011 to February 2017 Snap on Tools Miami, FL

Sales Representative

·March 2008 to May 2011 Publix Supermarket Miami, FL

Customer Service Representative

ACHIEVMENTS HIGHLIGHTS

AAR WAREHOUSE SPECIALIST/QUALITY ASSURANCE

Some of my duties is to receive and ship parts to customers and repair shops. Inspect part and make sure it has correct paper work in regards to its condition. Also work inputing part into our system accounting department knows what is in invintory or dropship. If part are not good for use we also are in charge to route them to scrap fer unserviceble parts.

AAR CORP LGS

Started as an installer in bushing and hone and repairing the overhauled parts

I also worked in final inspection where I became a quality inspector, part of my duties there was to verify submittals, A.D., and any other compliance based upon the customer or the company.

Currently I work in O.C.C department were I build the Material Tracking Form for the gears that are going to be built and I also help create serialized list and 8130, and other important documents for the gear to be shipped.

Marriot/call center

Responsible for the overseeing of the process and implementation of the projects assigned to a team daily.

Sales on room services, depending on customer needs and accommodations.

Responsible for customer service, that is any needs or complaint the customer had regardless a stay or future stay, also deescalate situations so the customer is no longer angry and the issue can be resolved.

Snap on Tools

Classification and review of customers’ needs for mechanical tools, either for automotive or aircraft.

Provide guidance for customers to increase vehicle complexity and emerging technologies that demand up-to-date solutions.

Offering directions for the prevention, tool control, tool accountability, lean process design and safety; from hand and power tools, to structure tools from drilling to riveting.

Publix Supermarket

Manage multi-line phone system

Customer Service Representative assist guests with all their needs.

Identifying and assessing customers’ needs to achieve satisfaction.

EDUCATION

2019– Present George T Baker Aviation School Miami, FL

Airframe and Power Plant Certificate

·general aviation completion

abilty to work in a safe environment and know how to use common tools and materials for the job. Proper use of the operation manual and how to navigate it. Ability to properly asses forms and record that need to be accomplish.

·powerplant completion

ability to prperly navigate thru the turbine or reciprical engine if necessay to repair or inpected.

· airframe

ability to engage in any problem regarding the airframe of the airplane, ex. landing gear, cabin, instruments and navigation, fire protection, sheet metal, etc.

2011 - 2015 Keiser University Miami, FL

Bachelor’s Degree in business administration concentration in management.

·problem solving abilities

·administration and organization

·principles of marketing

·finance

LANGUAGES

Bilingual, professional fluency in English and Spanish.

2011 - 2015 Keiser University Miami, FL

*Outstanding references from all employers available upon request.

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