Customer Service Desk
Resume:
Keiarah Moore
Atlanta, GA *****
**********@*****.***
A highly-motivated employee with desire to take on new challenges with strong worth ethic, adaptability and exceptional interpersonal skills, with the ability to work effectively unsupervised and quickly mastering new skills.
Devoted to giving every customer a positive and memorable experience. Authorized to work in the US for any employer
Work Experience
Customer Service Desk Associate
Von Maur - Dunwoody, GA
August 2023 to Present
• Provide excellent customer service.
• Answer a multi-line telephone and handles the telephone call, or directs callers to the appropriate person or area.
• Provide customer charge account services, including opening instant accounts, accepting payments, answering customer questions, and giving approvals as requested.
• Prepare and wrap gifts with attention to detail, accuracy, and in a timely manner.
• Complete customer tickets for gift wrap orders and verifies customer tickets at pick-up for order accuracy.
• Complete necessary cash work, including balancing the service desk drawer, balancing sales floor cash reports, and preparing the bank deposit.
Entry Level Sales Representative
Clockwork Concepts - Dunwoody, GA
June 2023 to July 2023
• Conduct testing on software, websites, and other technical products to identify and resolve bugs, defects, and other potential issues.
• Sell products and services using solid arguments to prospective customers.
• Perform cost-benefit analyses of existing and potential customers.
• Maintain positive business relationships to ensure future sales. Warehouse Associate
Amazon Warehouse - Austell, GA
January 2023 to May 2023
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Used pallet jacks to move items to and from warehouse locations.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Packed materials and items in designated crates and boxes and
• Received deliveries, scanned packages and updated orders in internal database.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Compiled, sorted and filed records of product orders, business transactions and other activities.
• properly sealed and labeled crates.
Scanner/Sorter
AmeriSave Mortgage - Atlanta, GA
June 2020 to October 2022
• Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
• Prepared and processed papers for use in scanning, microfilming and microfiche.
• Sorted, verified and staged finished work for approval, binding and distribution.
• Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
• Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
Sales Associate
Rainbow Shops - Atlanta, GA
June 2018 to December 2020
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked with fellow sales team members to achieve group targets.
• Developed trusting relationships with customers by making personal connections.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assistant Store Manager
Rainbow Shops - Atlanta, GA
January 2020 to June 2020
• Monitored progress by establishing plans, budgets and measuring results.
• Mitigated business risks by working closely with staff members and assessing performance.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Front Desk Receptionist
Comfort Inn & Suites - Atlanta, GA
January 2018 to June 2018
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Explained policies and procedures to visitors.
• Greeted visitors to provide information and direct to appropriate personnel.
• Completed basic bookkeeping and document filing.
• Signed for packages, recorded deliveries and distributed to personnel.
• Input customer data into reservation systems and updated to reflect room changes.
• Used company badging system to create badges for new employees and visitors.
• Coordinated company events with venues and advised staff of pertinent details. Skills
• Bookkeeping -Data Management -Assignment Delegation -Microsoft Office -Deadline Monitoring
-Marketing and Promotions -Store Opening and Closing -Team Building and Leadership -Policy Development and Enforcement -Records Organization and Management -Finance and Accounting Oversight -Data Entry and Database Software -Customer Service-Oriented -Records Management - Hospitality Services -Shipping and Receiving -Freight Labeling -Loading and Unloading -Stacking and Staging -Adaptability -Communication -Empathy -Time Management -Organization -Digital Literacy - Focus -Independence -Leadership -Positive Attitude -Decision Making
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