PCT
Resume:
Artez Austin
Patient Care Technician – Customer Care Advocate
Concord 28027
***********@*****.***
** + years working in the healthcare industry. Superior customer care and customer service skills. Detailed oriented, strong work ethic with the willingness to learn. Effective communication skills. Driven and motivated to make a positive difference.
Authorized to work in the US for any employer
Work Experience
Patient Care Technician
US Renal Care – Charlotte NC
September 2019 to March 2024
Provided excellent customer care to all patients by effectively communicating with patients and staff regarding care. Inquired with patients to verify general health questions and or issues regarding treatment prior to administering hemodialysis treatment. Monitored patients during treatment including vital signs and machine functionality and other related procedures while communicating any changes to nursing staff. Set-up, operated, cleaned and disinfected dialysis machinery as needed. Managed doping potassium in acid concentrate jugs and refilled jugs with needed dialysis solutions. Maintained safe and clean environment for patients including of cleaning chairs and sterilizing equipment as needed. Dialysis Patient Care Technician
Fresenius Kidney Care – Indianapolis IN & Charlotte NC May 2012 to August 2019
Provided and maintained excellent customer care and service to all patients by effectively communicating with patients and staff as applicable. Maintained safe and clean environment for patients by cleaning chairs and sterilizing equipment as needed. Administered hemodialysis treatment to patients while communicating with staff as applicable. Opened and closed clinic, prepared bi-carb and set up dialysis machines before patient arrival. Evaluated effectiveness of dialysis regimen order and made changes to meet patient needs within parameter of standing orders. Customer Service Agent
Rave Inc – Jacksonville FL
June 2010 to March 2012
Answered approximately 50-75 inbound customer inquiries regarding processing and shipment of products ordered. Provided excellent customer service by providing accurate and detailed information on the processing and shipment based on information found in tracking system and information provided by customer. Reviewed and researched orders as applicable. Maintained positive attitude towards customers at all times to ensure positive customer experience. Updated most current information into system to ensure products would arrive and be delivered to customers in a timely manner.
Education
Certified Medical Technician
Florida Career College
2011
Certifications
Phlebotomy Certification
Cardiopulmonary Resuscitation (CPR)
Certified Clinical Hemodialysis Technician
Skills
Customer Service
Call Center
Data Processing
Cycle Counting
Warehouse Pick & Pack
Mail processing
Quality Control
Customer and Patient Care
Conductivity Testing
Dialyzer Set Up and Maintenance
Vital Sign Monitoring
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