Operations Supervisor Customer Service

NICHOLAS GARZA

OPERATIONS SUPERVISOR

EXPERIENCE

CONTACT

Cell: 909-***-****

Email: ************@*****.***

EDUCATION

Bachelor of Business Administration

Colorado Technical University

March 2023 to Present

CERTIFICATES

Forklift Driver Certified

UPS Driver Certified

KEY SKILLS

Leadership and Team Management

Safety Compliance and Training

Inventory Management

Quality Control

Customer Service

Data Analysis and Reporting

Resource Allocation

Problem-solving

Microsoft Office Suite

Operations Supervisor - United Parcel Services UPS

Riverside, CA - April 2021 to Present

Overseeing and improving daily operations of package sorting and distribution center by accurately tracking key performance indicators (KPIs) with package throughput, meeting deadlines, minimizing discrepancies to reduce cost and meet/exceed performance goals.

Managing payroll and organizing shift schedules to provide proper coverage throughout shift. Resolve conflicts among employees to improve communication and employee satisfaction.

Leading team of 30+ employees; providing guidance and support for efficient performance and enforce safety protocols by maintaining a safe work environment to prevent accidents or injuries.

Generating reports and performance analysis summaries for review and effectively allocating resources, including staffing and equipment, to meet operational demands.

Warehouse Associate - FedEx Ground

Chino, CA - November 2020 to November 2021

Sorting and loading/unloading packages accurately and efficiently based on destination and delivery schedules.

Fulfilling customer orders by accurately picking and packing items for delivery and conducting regular counts and audits to maintain accuracy and quality.

Operating equipment, such as forklifts, pallet jacks, and conveyor systems while adhering to safety protocols.

Cashier/Team Lead - T-Shirt Mart

Riverside, CA - October 2020 to September 2021

Active Lead on team, training new hires to ensure company policy and guidelines being properly followed.

Managing cash, balancing cash drawers, handling returns and exchanges within company policy and ensure customer satisfaction.

Upselling/cross-selling recommending complementary products and services to enhance the customer experience and increase sales.

Cashier/Team Lead - Los Primos Authentic Mexican Cuisine

Chino Hills, CA - July 2017 to July 2019

Ensuring front and drive thru station orders completed and correctly entered into point-of-sale (POS) system.

Handling cash, credit card, and mobile payment transactions, making change accurately, and maintaining a balanced cash drawer.

Collaborating with kitchen staff and servers to ensure orders are prepared and delivered accurately and in a timely manner and that restaurant remained clean and organized.

Assisting in closing duties, as Team Lead, including reconciling cash drawers, preparing shift reports, and ensuring workstations ready for the next shift.

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