Front Desk Agent

JORGE SARDUY SOCARRAS

Las Vegas, NV

Phone: 702-***-****

Email: *************@*****.***

Ability Summary

●Maintained cleanliness of the property

●Other duties as assigned.

●Cleaning solution preparation

●Ability to follow verbal directions.

●Cleanliness

●Service

●Explained policies and procedures to visitors.

●Facility and site cleaning

Bilingual

Employment History

11/2018 - 02/2023

Front Desk Agent

Hotel Iberostar Selection Esmeralda, Cayo Cruz, Cuba

●Greeted, registered, and assigned rooms to guests of hotels or motels.

●Contacted housekeeping or maintenance staff when guests report problems.

●Issued room keys and escort instructions to bellhops.

●Made and confirmed reservations.

●Verified customers' credit, and established how the customer would pay for the accommodation.

●Kept records of room availability and guests' accounts, manually or using computers.

●Posted charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

01/2017 - 11/2018

Front Desk Clerk

Hotel Valentin Cayo Cruz, Cayo Cruz, Cuba

●Reviewed accounts and charges with guests during the check-out process.

●Recorded guest comments or complaints, referring customers to managers as necessary.

●Computed bills, collected payments, and made change for guests.

●Transmitted and received messages, using telephones or telephone switchboards.

●Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

●Advised housekeeping staff when rooms have been vacated and are ready for cleaning.

●Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

05/2014 - 08/2018

Janitor and Cleaner

Brisas Santa Lucia, Camaguey, Cuba

●Gathered and emptied trash.

●Cleaned building floors by sweeping mopping, scrubbing, or vacuuming.

●Monitored building security and safety by performing tasks such as locking doors after operating hours or checking electrical appliances used to ensure that hazards are not created.

●Notified managers concerning the need for major repairs or additions to building operating systems.

●Cleaned windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.

Education History

Music Instructor

Associate's Degree

Vicentina de la Torre, Camaguey, Cuba

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