Service Coordinator Customer

EMPLOYMENT HISTORY

Personal Assistance Service Coordinator

Narvaez FPS, San José del Cabo — Jun 2014 - Jul 2021 3402 SANALOMA DR, GEORGETOWN, United States, 78628 • 1-512-***-**** • *********@*****.*** Alice Narvaez

Clerical

Personal Assistance Service Coordinator with 7 years of experience enhancing client satisfaction and operational efficiency. Demonstrates leadership in training and supervising teams, optimizing resource allocation, and driving productivity improvements. Adept at problem-solving and strategic planning, consistently achieving significant performance gains and client retention.

Coordinated personal assistance services, improving client satisfaction and operational efficiency. Implemented scheduling system, reducing appointment conflicts by 27%, enhancing service delivery. Trained and supervised team of 15 assistants, fostering a collaborative and high-performing environment. Resolved client issues promptly, maintaining a 95% retention rate and positive feedback. Streamlined administrative processes, resulting in a 22% increase in productivity. Eager to learn quickly and apply new skills effectively, demonstrating strong work ethics and punctuality in all tasks.

Optimized resource allocation, cutting downtime by 18% and boosting overall team productivity. Conducted performance analyses, identifying key areas for improvement and driving a 15% increase in efficiency.

Facilitated cross-functional team meetings, promoting knowledge sharing and enhancing project outcomes. Developed new client engagement strategies, resulting in a 20% rise in client onboarding. Mentored junior staff, fostering professional growth and improving team cohesion. SKILLS

Leadership

Experienced

Time Management

Skillful

Communication

Expert

Problem Solving

Experienced

Organization

Experienced

Adaptability

Expert

Critical Thinking

Experienced

EDUCATION

Bachler's in Engineering

The University of Texas At Austin, Austin, Tx — Aug 1995 - Dec 1999

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