Customer Service Retail Cashier

Brenda Gonzalez Galo

619-***-**** *************@*****.*** linkedin: /brenda-gonzalezz

Work Experience

IKEA Jacksonville, FL

Sales Co-Worker I 07/2024 - Current

● Proactively assisted customers by identifying their needs, recommending home solutions, and guiding them towards high-priority products to boost sales and achieve gross margin goals.

● Ensured the store environment was clean, well-stocked, and accurately priced, while assisting with furniture assembly, commercial calendar execution, and store remodels to enhance product presentation and sales. Retail Cashier and Customer Service I 01/2024 - 07/2024

● Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience

● Offers additional products and services such as home delivery, and IKEA Family card Resolves customer concerns independently to meet their unique needs and expectations

● Cash Handling

Mission Healthcare San Diego, CA

Business Office Specialist 04/2022 - 05/2023

• Acted as a central point of communication for physicians, mortuaries, families, and medical staff, ensuring the completion of time-sensitive documentations.

• Completed forms such as I-131 and death worksheets, demonstrating attention to detail and compliance with regulatory requirements.

• Sorted and processed incoming clinical paperwork, including Plans of Care, new order prescriptions, medication lists, release of information, and itemized bills.

• Compliance to regulatory requirements standards such as HIPAA.

• Answering 30+ inbound calls on a daily basis

PRA Group San Diego, CA

Law Clerk II 09/2021 - 03/2022

• Supported the overall administrative needs of the legal team, showcasing multitasking skills.

• Processed correspondence to attorneys, debtors, and courts via email and physical copies.

• Reviews dispute accounts for appropriate handling / Assist in the proofreading

• Proficient with Databases such as PRANET and DOCREQUEST. Data Entry Law Clerk I 05/2021 – 09/2021

• Disassemble hard copy records to prepare records as well as document repair when needed

• Perform high speed scanning of documents to convert to electronic files

• Apply appropriate postage on outgoing mail using an automated postage machine Volunteering

SODEIT, United Nations Volunteering Programme 05/2020 - 10/2020 Administrative Assistant

• Provided ad hoc support to projects within the administration team that was in charge of receiving medical supply donations and exporting them to Cameroon during the early Covid 19 outbreak.

• Designed PowerPoint presentation along with monthly logistic reports Education & Certifications

Google Project Management: Professional Certificate Coursera

● Anticipated Finishing Date: October 2024

San Diego City College San Diego, CA

● Associate of Arts : Political Science

Skills & Interests

Languages: Fluent in Spanish (Reading, writing & comprehension) Technology: Advanced in MS Word, Outlook, Google Suite, & Office Suite. Proficient in Excel & PowerPoint. Interests: Snorkeling House & Techno music Weightlifting

Contact this candidate