Customer Service Key West
Resume:
LeAH D'ArCY
Key WEST FL,*****
************@*****.***
Skills:
Active listener
Problem solver
Good negotiator
Mediator
Remains calm under pressure
Learns quickly
Team player
Goal oriented
Self-starter
Responsible
Accomplished
Results-oriented
Energetic
Trustworthy
Hard working
Dependable
Disciplined
Ability to manage others
Job History:
VFW Post 3911 "The V Restaurant"
12/01/2022-05/01/2024
Duties include:
Manager, Server and bartender.
• Overseeing all food and beverage operations
• Creating menus and managing inventory
• Hiring, training, and supervising staff
• Ensuring compliance with health and safety regulations
• overseeing the financial aspects of the department including budgeting, pricing, and cost control
• in-depth knowledge of the food industry.
• Strong working knowledge of related computer software, including restaurant management software. Ex: QuickBooks.
• Ability to adhere to budgets and meet financial targets.
• Exceptional organizational, leadership, problem-solving, and communication skills.
• Bartender
• Server
• Promoting a positive workplace.
• Assessing employee work performance.
• High-level verbal and written communication skills
• Ability to quickly and confidently make decisions
• Multi-tasking ability
• Leadership qualities
• Active listening and negotiating skills that can help resolve conflicts
• Commitment to customer service
• Positive outlook
Hurricane Hole Marina
11-01-2021-11/1/2022
Office and marina manager
• Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
• Counseling any employees struggling in their roles
• Answering telephone calls and emails from customers and clients and directing them to relevant staff
• Creating an office budget and ensuring all employees follow it
• Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as needed.
• Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
• Interviewing and training new office employees and organizing their employment paperwork
• Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
• Reporting office progress to senior management and working with them to improve office operations and procedure
Manages subordinate supervisors who supervise between 12 and 15 employees
• responsible for the overall direction, coordination, and evaluation of these Employees.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Prompt handling of guest inquiries and communication
Manages consistent housekeeping and maintenance
Facilitates smooth guest arrivals and departures
Enhances Airbnb listings for an appealing presentation Strategizes for competitive pricing and seasonal promotion
Implements and communicates guest safety measures.
Private Nanny
The Frazier's residence
Key West Florida
11-01-2020/10/31/2022
• Oversaw daily care for a child with special needs (11 years old)and a 7 year old, providing a safe and nurturing environment.
• Prepared meals respecting child's strict dietary restrictions.
• Coordinated medical appointments and administered medications as required.
• Incorporated activities to improve sensory perception and motor skills of the child (e.g. DIY toys).
• Provided emotional support to the child and her parents.
• Supported the children in performing homework tasks and in test preparation.
• Transported the children to and from school, appointments and extracurricular activities.
• Handled light housekeeping tasks to maintain an orderly environment.
• Maintained open and honest communication with parents to update them on children's challenges and achievements.
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