Customer Service Be A

RESUME

Sergio Miguel Campos Curiel

*** ****** ******* ****, *** Vegas, Nevada 89142 **************@*****.*** 702-***-****

Objective:

Seeking a position that will utilize my skills to their fullest potential and offer the opportunity for professional advancement and personal growth.

Experience:

Wynn/Encore, Las Vegas NV

Spa Attendant Nov 2017 to May 2024

I assisted guests with all aspects of check-in for spa reservations and spa access. Provided facility tours and informed guests of available amenities. Fully maintained awareness of spa services and special spa promotions, in order to provide an excellent welcoming experience. Ensured Spa facility is only accessed by spa guests and identified opportunities to assist peers, guests, other departments and/or leaders at all times. Replenished all amenities in spa to ensure all guests had requested and needed items at all times. Maintained spa and product inventory monthly and assisted the fitness center area by ensuring all equipment was properly maintained and available. Effectively communicated with peers and leadership team and ensure all pertinent information is shared and up-to-date. Worked with Safety Department as a priority and followed department and company safety standards. Maintained relevant knowledge of industry through continuing education and training provided internally. This employee training and experience acquired allowed us to ensure that the spa retained a 5 star rating. This rating is determined by the internal and external audits which identify the quality of the customer service provided.

Security and Safety Lead (Conducted Monthly Security and Safety tours for all new employees and ensured the fire extinguishers for assigned department were functional and ready for use.

Manheim, Las Vegas NV

Man Lead Driver Mar 2018 to Nov 2017

Operate vehicles (driving, parking and staging) in support of sale day events and general auction operations. Includes movement of all types of vehicles, especially high priced vehicles on auction property. Operate vehicles in a safe manner and in compliance with company policy, procedures and traffic laws and regulations. Coordinate with a team the formation, sequence and presentation of all vehicles during auction days. Provide direct customer service to dealer reps, account representatives, rental agents etc., as required.

Wynn Hotel and Casino, Las Vegas NV

Inventory Protection Coordinator Mar 2017 to Oct 2017

Worked in all of Wynn Hotel and Casino clubs (XS, Intrigue, Surrender, Encore Beach Club) where my primary responsibilities included but no limited to overseeing all food and beverage sales transactions, ensure distribution accuracy and submit daily sales reports. These transactions range from club to club alcohol transfers, bar to bar transfers etc. Documentation and reporting of location, time, quantity, etc. of transfers must be clearly noted in document. Reports also included and identified total sales by independent hosts and VIP Tables. Working in this position requires a high degree of focus and customer service. It is fast pace, very demanding and high energy level position.

North American Medical Management, Ontario CA

EDI Eligibility Coordinator II Nov 2014 to Aug 2016

Primarily responsible for processing monthly membership/enrollment electronic files for all contracted health plans. Generated and distributed Monthly Reconciliation Reports for all staff members to research and update. Worked on several Dell Systems such as Xcelys, Health Information Portal (HIP) and Reconciliation App to process and scrub enrollment data for all health plans. Produced monthly adhoc reports and researched membership eligibility, cap expense and cap revenue issues. Maintained provider and benefit mapping tables to ensure data accuracy and submitted new plan code requests to Configuration Department. Processed over 100 different files monthly and updated processing log to ensure files were loaded within established guidelines and for auditing purposes. Worked daily in researching and updating eligibility issues and acted as support to all local doctor’s offices which totaled over 5 thousand submitters. Eligibility Requests submitted via NE Access Express were worked within 24hours for routines and 2 hours for urgents. Documented, reported and tested any issues related to system upgrade (as it relates to enrollment). Supported over 240 thousand members monthly.

Jockey Club, Las Vegas NV

Timeshare Sales Representative Sep 2012 to Sep 2013

Provided customers with necessary information on the various time-share packages. Worked with customers to accommodate to their budget and to the right time share package. Worked under high stress demands to ensure that sales goals were met and that customer service needs were met. Provided excellent customer service by allowing customers to not feel pressured but rather were educated about the various options available. Educated customers on the overall costs of regular vacation expense vs. time-share options.

Grandview Resort, Las Vegas, NV

Contracts Representative Jul 2010 to Aug 2011

Responsible for the overall managing of sales and contracts operation. This could range from processing client information, credit applications, processing monthly time share payments; provide customers with various time share options. Ran various Sales and Product Reports for all senior management and sales staff. Ran weekly payroll process and ensured that all commission checks were logged and processed timely. Coordinated available unit sales with sales staff members and ensured that all customers received their Unit Time-Share Package containing all pertinent information. Made all hardcopies necessary to process applications and archive such data. I was also responsible for the daily balancing of the books to ensure all sales were logged and trial balance sheet balanced.

Pacific Monarch Resort, Las Vegas NV

Telemarketing, Sales, Customer Service Coordinator Aug 2009 to Jun 2010

Responsible for making customer service calls and offer time share package options. Ran credit card process to verify customer funds and fully responsible for processing reservations and cancellations.

Sun State Components, North Las Vegas, NV

Inventory Control and Shipping /Receiving Supervisor Apr 2007 to Jul 2009

Responsible for all aspects of inventory control, shipping and receiving. Ran daily stock reports and placed orders for all necessary supplies and materials. Ensured that all orders were filled for vendors in a timely manner.

Desert Toyota, Las Vegas, NV

Car Detail Supervisor / Porter Aug 2005 to Mar 2007

Responsible for supervising a crew of 6 employees ensure all vehicle maintenance and car detailing was completed timely and attain excellent customer satisfaction. Responsible for the overall reporting and logging of vehicle delivery, timeliness, customer satisfaction ratings and overall performance. Ensured that dealer was fully stocked of required parts and supplies for vehicle maintenance.

McDonalds, Las Vegas, NV

Crew Trainer / Front Desk and Drive-Thru Cashier May 1999 to Feb 2004

Responsible for the managing and training of new crew members in the overall food preparation, guidelines and equipment maintenance tasks. In addition, I was also responsible for cashiering and perform daily close and balancing of cash register as well as supervise all other employees in the close process. Ran day-end reports from system and reconciled to daily purchases.

Skills and Abilities:

I am bilingual (Spanish), with excellent written and verbal presentation skills. I am a team player and always portray and carry a positive attitude in every endeavor. I play close attention to detail and do not shy away from hard work. I contribute to my community and fell that giving back is as important as succeeding in life. I am proficient in Xcelys, Health Information System (HIP), Pre-processor, MS Office (Excel, MS Access, Word, PowerPoint), R&R Report Writer, AS400.

Education:

Las Vegas High School, Las Vegas Nevada Graduated Jun 2001

Community College of Northern Nevada (CCN), North Las Vegas, Nevada

Computer Systems / Photography Jul 2001 to Jul 2002

References:

Leslie Gomez, State Farm, Las Vegas NV

Insurance Adjuster 702-***-****

Amanda Gallo, Wynn Hotel and Casino

Manager of Food and Beverage Financial Compliance 702-***-****

Joseph Hernandez, A Home Loving Care Services, Las Vegas Nevada 951-***-****

Director/Administrator

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