Call Center Pharmacy Technician Tele service Front Office
Resume:
LaShell Mozeke
Bartlesville, OK *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Teleservices Representative
Alphapointe Association for the Blind - Kansas City, MO June 2023 to February 2024
• Have good listening skills and sincerity during high call volumes and while taking high levels of data
• Contact and conduct successful conversations with individuals and various state organizations and agencies throughout the state of Missouri businesses on behalf of our clients.
• Utilize Call Center Agent Software
• Log into agent
• Log into the queue
• Answer calls clearly
• Maneuver through calls smoothly
• Fill in every text box by entering accurate data
• Disposition the call appropriately according to the client's response at the end of each call received
• Abide by HIPPA laws
Caseworker
American Red Cross - Fort Sill, OK
December 2016 to July 2017
• Collected client intake information, verification and delivery of emergency messages, communication messages and follow-up with family members, military staff and other involved parties
• Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility services; assessing client needs; and providing appropriate services to clients
• Had to remain calm under stressful situations
• Performed outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client services
• Applied Red Cross and SAF policies consistently and correctly
• Composes and delivers emergency communication messages to domestic and overseas locations Pharmacy Technician
All Med Express - Partners Pharmacy - Kansas City, MO February 2011 to March 2012
• Received written prescriptions or refilled prescription requests, verified information is complete and accurate and filled prescriptions
• Maintained proper storage of medication, through refrigeration or locked safely for scheduled medications
• Ordered, labeled, and counted stock of medications, chemicals, or supplies and entered inventory data into computer
• Mixed pharmaceutical medications according to specified measurements of prescription.
• Locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before being dispensed to the patient. Housekeeper/Laundry Attendant
Holmesdale Nursing and Rehabilitation Center - Kansas City, MO April 2008 to August 2009
• Follow policies and procedures to follow infection control practices and operate equipment correctly to prevent accidents
• Maintaining inventory of laundry supplies and linen
• Distributing personal clothing to residents’ rooms after putting on hangers
• Keeping laundry area clean and in order by dusting, sweeping, mopping, and sanitizing;
• Sorting and laundering linens; distributing clean linen to linen rooms;
• Operating, cleaning and sanitizing washer and dryer;
• Ensuring that resident’s clothing is properly identified;
• Picks up soiled laundry and delivers clean laundry and personals in a timely manner;
• Performs routine laundry activities including sorting, loading machines, folding linen and laundry, re- supply of carts and delivery of personal linen;
• Helps maintains a clean area, routinely cleans equipment and laundry area. Education
Associate of Applied Science in Medical Billing & Coding Ultimate Medical Academy-Tampa - Tampa, FL
October 2016 to May 2018
Associate's degree in Pharmacy Technician
Heritage University - Kansas City, MO
March 2008 to June 2010
Degree in Administrative Specialist
United States Air Force Tech - Biloxi, MS
November 1985 to January 1986
High school diploma
Enid High School - Enid, OK
November 1983 to May 1985
Skills
• Pharmacy Technician Experience
• HIPAA
• Medical Terminology
• Hospital Experience
• EMR Systems
• Medical Billing
• Order Entry
• Medical Office Experience
• Insurance Verification
• Laundry
• Patient Care
• Medical Scheduling
• Medical Records
• Infection Control Training
• Medical Coding
• Anatomy Knowledge
• Children
• English
• Home health
• Toddler care
• Time management
• Cleaning
• Residential cleaning
• Customer service
• Personal assistant experience
• Commercial cleaning
• Janitorial experience
• Front desk
• Filing
• Administrative experience
• Organizational skills
• Data entry
• Communication skills
• Computer skills
• Typing
• Clerical experience
• Microsoft Office
• Phone etiquette
• Medical receptionist
• Office experience
Military Service
Branch: United States Air Force
Service Country: United States
Rank: E-2
November 1986 to June 1987
• Coordinates, performs, and manages tasks and activities in direct support of organizational commanders, directors, and senior leaders, to also include office management, human resources, executive staff support, postal, official mail, and an array of other services and duties. Certifications and Licenses
Military ID
September 2018 to Present
USAF Military ID is indefinitely which allows me to go on all military installations throughout the world. Driver's License
October 2023 to October 2026
Additional Information
Volunteered for American Red Cross
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