Customer Care Service

TIFFANY JACKSON

**** ********* *****, ******, ***** 75036

*******.*********@***.***

214-***-****

Objectives

Innovative problem solver who demonstrates ability to apply knowledge and skills rapidly.

Detailed-oriented individual with proven success in employee and customer relations. Exceptional communication skills and proficient in Microsoft Applications.

EMPLOYMENT HISTORY:

Billing Rep March 2022-August 2024

Conifer Health Solutions

Customer Care Representative November 2016-March 2022

Total Med Solutions

lProcessed customer payments into system and tracked all money received and deposited

lAnalyzed accounts to discover discrepancies and resolved all issues promptly

lAnswered customer calls regarding existing accounts and consulted with customer to evaluate needs and determine best options

lRespond to customer inquiries and escalate calls appropriately, and consistently improved customer satisfaction through resolutions of issues and concerns

lMaintained, scheduled and updated client appointments

lMaintained all client information and medical records with accuracy and confidentially

Retail Sales and Customer Service November 2014 – November 2016

James Avery

lJewelry sales

lCustomer support

lCover phones

lProcess customer orders

Insurance Coordinator January 2001 – July 2002

Metrocrest Orthopedics and

Sports Medicine

lMedical Records support

lCover phones

lVerify benefits

lNew patient scheduling

Education

Carrington College

2013 * RDA (Graduated Top 10)

Poteet High School

Graduated May 2000 * General Studies

REFERENCES

Available upon request

Contact this candidate