Customer Service Support Specialist

Location:

Lumberton, NC

Posted:

September 04, 2024

Contact this candidate

Resume:

L Ericka Locklear

**** ******* ****

Lumberton, NC 28360

910-***-****

****.************@***.***

OBJECTIVE

Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.

EDUCATION —

EXPERIENCE

University of Phoenix

Phoenix, AZ

Associates Degree - Information Technology

May 1, 2023 – Present

ROP/CBI Counselor/Peer Support Specialist

Integrated Behavioral Health Services PA

March 22, 2023 – Current

Care Manager Extender

Stephens Outreach Center

September 2022 – Feb 31, 2023

Customer Service Rep • CSP • Lumber River Propane

Processed payments, Scheduled Jobs, Ran daily opening/closing of store, Filed...

September 2021 – May 2022

Purchasing • Purchasing Agent • UNC Health Southeastern

Procurement Specialist for all Ancillary departments, Researched and Compared suppliers goods and services...

December 2019 – September 2021

Administrative Support Associate • Admin Assistant • The University of North Carolina at Pembroke

Served as a direct assistant to department director, Coordinated and scheduled all company meetings, appointments, interviews, and inspections, Worked to ensure quality service and addressed and resolved all customer issues.

April 1997 – December 2017

Privacy and Security Specialist – Southeastern Regional Medical Center

Worked with Security, privacy and compliance teams to perform and maintain risk assessments concerning system downtime, unwarranted system access and general risk levels. Ensured the organization compliance with the security of Federal and State regulations including HIPAA, as well as TJC Standards. Worked with key departments and committees as needed to ensure the organization had and maintained appropriate privacy and confidentiality consent, authorization forms, and information notices and materials reflecting current organization and legal practices and requirements. Monitoring team performance and developing feedback reports for management related to Help Desk, Troubleshooting and resolving technical issues. Managing escalations and ensuring any issues are resolved in a timely manner.

KEY SKILLS —

COMMUNICATION

Marketing

Project Management

Budget Planning

Social Media

Planning

Data Entry/Collection

Excellent written and verbal communication skills – Confident, articulate, and professional speaking abilities (and experience) – Empathetic listener and persuasive speaker – Writing creative or factual – Speaking in public, to groups, or via electronic media – Excellent presentation and negotiation skills

CERTIFICATIONS

Peer Support Specialist – Cert # 2949

CADC-R

MRT Certified

REFERENCES

Destinee Jade Gable

2804 Blue Bell Lane

Conway, SC 29527

910-***-****

***********@*****.***

Adam Bryant

1310 Water Leak Dr