Customer Service Real Estate

Jerry Lenhart

Scottsdale, AZ ***** • 480-***-**** • **********@*****.***

Customer Service Manager

Proven customer service leader with a depth of experience delighting customers at every aspect of the relationship from initial meeting to engendering long-term loyalty. Excellent at diffusing potentially explosive situations through the use of active-listening skills and genuine care of customers. Committed to providing unrivaled white-glove service, consistently exceeding expectations. Engaging and uplifting manager who treats all employees with courtesy, dignity, and respect. Customer Service Account Management Sales Leadership Customer Advocacy Organizational Skills Quality Control Project Management Regulatory Compliance Communication Relationship Management Call Center Contract Negotiation Social Media Flexibility Needs Analysis Team Leadership Professional Experience

Real Estate Agent 1983 – Present

West USA Realty, Scottsdale Az.

As customer advocate, manage entire relationship from securing customers until the final signature is complete. Represent buyers and sellers in simple and complex transactions. Coordinate all aspects of projects, communicating with escrow professionals, mortgage lenders, and other real estate agents. Direct marketing efforts, such as digital marketing, traditional marketing, direct mail, and networking. Ask open- ended questions to identify needs and provide solutions based on in-depth knowledge of real estate and Phoenix area.

Improved profits for investors by helping identify property, complete purchases, and advise when to sell, negotiating successful close.

Leveraged social media during COVID-19 restrictions by showing properties via FaceTime.

Exceeded customers’ expectations through sharing weekly YouTube videos of home-remodel process for out-of-town clients prior to their arrival in Phoenix.

Received zero customer complaints across tenure by following all regulations while consistently providing elevated level of service unsurpassed by other real estate agents.

Secured $500,000 home sale by building trust with clients who purchased home from a distance, sight unseen, following series of phone calls and video interactions.

Rescued elderly client from losing money on purchase of lemon car by returning to dealer and insisting they exchange vehicle for better option.

Saved valuable time for buyers by efficiently assessing needs and only providing options that met their qualifications, resulting in faster close.

Generated significant profit for investor of four-plexes by selling 80 doors on his behalf.

Increased number of listings by going above and beyond for clients, including managing daily care of elderly clients, running errands, and negotiating in-home medical care. License

Licensed Real Estate Agent, Arizona

Professional Memberships

Scottsdale Association of Realtors • Arizona Association of Realtors • National Association of Realtors