Customer Service Project Management

RS Rachel Sumey

Jasper, FL ***** 941-***-**** ***********@*****.***

SKILLS Cash Deposits and Receipts

Merchandising

Maximizing Profitability

Employee Coaching and

Mentoring

Timelines and Milestones

Project Management

Effective Selling Techniques

Overseeing Employees

Sales and Marketing

Team Motivation

Time Management

High-Volume Dining

Plan Projects

Operational Efficiency and Safety

Negotiation

Product and Service Knowledge

Shift Coverage

Money Handling

Shrink Minimization

Customer Service and

Satisfaction

Strategic Planning

Supplier Audits

Shrinkage Prevention

Project Proposals

Retail Space Planning

Sales Reporting

Operational Excellence

Closing Oversight

Reporting

WORK HISTORY CULTIVATION TECHNICIAN 12/2023 to 07/2024 Trulieve Lee, FL

Maintaining accurate records of cultivation activities of food and light Inventory management tasks to ensure accurate tracking of plants Conducted routine equipment checks

Nutrient management

Regular pruning, topping and defolting of plants.

Cloning for new life

Maintained a clean and organized grow

Conducted data on a daily basis

FEILD SUPERVISOR 09/2023 to 11/2023

Tetra Tech Live Oak, FL

Maintained accurate records of field activities

Monitored employee performance

Enhanced team productivity with thorough training

Kept teams on task to complete milestones on time. Presented weekly and monthly performance reports to demonstrate team progress.

Planned and scheduled field safety meeting

ASSISTANT MANAGER 01/2015 to 10/2021

Bealls Bistro Bradenton, FL

Supervised day-to-day operations

Monitored cash intake and deposit records, increasing accuracy Completed regular inventory counts

Offered hands-on assistance to customers, assessing needs Helped with planning schedules and delegating assignments. Developed strategy to increase sales and drive profits. Opened and closed location and monitored shift changes Cashier

Food preparation

Line cook

RECEIVING MANAGER 07/2010 to 12/2014

Tractor Supply Bradenton, FL

Managed shipping and receiving.

Unloaded, sorted and stored incoming merchandise.

Conducted counts and audits of inventories

Verified deliveries against paperwork and contacted vendors to resolve discrepancies.

Gathered and processed merchandise returns.

Communicated with vendors

Maintained accurate computer records of materials weights, bill amounts, and identified variances.

Orchestrated routing by producing accurate shipping documentation and package labels.

Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Divided and categorized cargo received and redirected shipments in response to customer requests.

Tracked production and quality control systems to proactively identify deficiencies.

Opening and closing a store, managing large amounts of cash. TEAM MEMBER 07/2004 to 07/2010

Roaring 20s Pizza & Pipes Ellenton, FL

Kept work areas clean

Worked mutable stations if needed

Operated register

Closed out drawers, made out bank deposits

Trained new team members

Opening and closing store

Prep food for the day

EDUCATION On The Job Training 06/2008

Palmetto High School, Palmetto, FL

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