Real Estate Customer Service

ALICIA HART ********************@*****.***

#SL***8201 Space Coast Association of Realtors Member

M E L B O U R N E, F L 3 2 9 3 5

( 3 2 1 ) 4 9 9 - 7 6 7 7

A L I C I A H A R T R E A L E S T ATE@G M A I L . C O M S U M M A R Y

Professional, customer-oriented and personable licensed real estate agent with proven experience in: sales and marketing; customer service; research and market analysis; effective listings; negotiating and closing; with the ability to communicate effectively orally and in writing. Eager to expand real estate experience through employment with a knowledgeable and customer focused broker. Real Estate License achieved March 2018.

E D U C ATION

A+ School of Real Estate - Melbourne, FL

Sales Associate Pre-License Course (63 hrs) – February 2018 Post Licensing Education Real Estate Sales Associate (45 hrs) – September 2018 P R O F E S S I O N A L E X P E R I E N C E

Realtor Blue Marlin Real Estate

July 2022 – Present

Sales and Customer Service to assist with buyers and sellers. Realtor Sun Coast Real Estate Group

October 2018 – July 2022

Sales and Customer Service to assist with buyers and sellers. Sales Agent 1 Call Real Estate

April 2018 – October 2018

Closed 11 Residential Deals in six months.

Excelled in Customer follow-up.

Participated in Open Houses in the local market to sell properties.

Consulted with various general contracting jobs.

Accompanied clients during visits and inspections of desired properties; advised them on value of the property, current market value and market trends. Page 2

Completed numerous comprehensive market analyses of real property.

Performed numerous contract negotiations for residential property.

Coordinated sales process from contract negotiations to the execution of services such as inspections, repairs, financing, and title services. P R E V I O U S W O R K H I S T O R Y

Office Manager Accountable Healthcare Staffing

April 2014 – April 2018

Managed all per-diem staffing schedules.

Assisted with recruiting and disciplinary actions of staff.

Coordinated the daily schedules of 100 Caregivers and 15 clients.

Compiled reports for employment records, and filed. Brevard County Care Coordinator Caring Home Care July 2013 – April 2014

Responsible for marketing services for all of Brevard County to perspective clients. Including assisted living and health care facilities.

Recruited and hired Home Health Aides and Certified Nursing Assistants; organized job fairs and information sessions.

Data entry and maintenance of human resource files. Lead Staffing Coordinator Home Instead Senior Care June 2011 – June 2013

Managed additional staffing coordinators

Assisted with recruiting and disciplinary actions of Caregivers.

Coordinated the daily schedules of 150 Caregivers and 130 clients.

Provided prompt responses to all caregivers, clients and their families regarding services and scheduling.

Assisted in bi-monthly billing, including entering the Caregiver billing hours.

Administered quarterly training for office staff.

Customer Service Manager/ Staffing Coordinator Senior Partner Care February 2005 – January 2011

Completed organization support services, including administrative functions.

Oversight of facilities planning and maintenance.

Helped to develop a department-wide customer service policy.

Handled face-to-face inquires for potential clients.

Compiled and maintained personnel records

Completed data entry for each employee, including weekly earnings, absences, production, supervisory reports and termination.

Compiled and filed reports for agency employment records

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