Scheduling Coordinator Atlanta Ga
Resume:
Sydeka Campbell
Contact
Lawrenceville, GA 30044
****************@*****.***
Objective
Enthusiastic about improving the quality of people's lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies of communication to empower customers within a people-driven organization like Integra to achieve their goals.
Education
Thomas Jefferson High School
Brooklyn, NY
Experience
March 2023- present
Patient Connection Rep. • Piedmont Heart Institute, Atlanta GA
• Performs scheduling for clinical services as defined for hospital and outpatient center.
• Operates and utilizes the Scheduler Program in the hospital computer system.
• Provides physician offices with necessary instructions regarding scheduled procedure.
• Provides patients as related with necessary information regarding scheduled appointment.
• Works closely with Scheduling Coordinator to resolve any scheduling conflicts and with clinical service departments for changes or methods of scheduling.
• Works as part of a team for the overall process for patient access, from the scheduling process until completion of procedure.
• Provides other scheduling functions as needed.
August 2019- April 2021
Receptionist • Metroderm PC Atlanta GA
• Front Office
• welcome and greets all patients and visitors.
• Check insurance scheduling patients
• Notifying the providers, answering phones, and directing calls as needed.
• Taken payments also making sure the count is correct at the end of the day
October 2015- March 2019
Receptionist • Dr. Buka Dermatology New York, NY
• Welcomes and greets patients and visitors in person or over the phone.
• Facilitates patient flow; scheduling patient’s appointments, notifying dermatologists of patients' arrival time and delays, and collects data/payments as appropriate.
• Performs day-to-day administrative functions and general office duties, including but not limited, to word processing, copying, filling, faxing, answering phones and performing data entry.
• Manages office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
July 2014- July 2015
DSP (Direct Support Professional). • HeartShare Brooklyn NY
• Provided in-home care to developmentally disabled residents; supported residents to be independent in activities of daily living.
• Cultivated a safe and clean environment by educating residents on safety and infection control procedures.
• Developed and implemented individual treatment plans for residents; assisted residents with developing and following a schedule.
• Mentored and trained new employees to ensure a positive and productive workplace.
May 2013 -July 2014
Call Center Representative • Marriott Hotel New York NY
• Politely answer inbound calls and respond to customer inquiries in a timely manner
• Generate customer interest in the company’s products or services
• Provide personalized customer service by responding to the needs of customers
• Document and report on customer feedback to improve the customer experience
• Manage and update customer databases with notes for each customer
Key Skills
Verbal & written communication
Detail-oriented
Problem-solving
Compassionate & empathetic
People-focused
Goal-driven
Customer Service
Word Processing and Typing,
WPM 40
Call Center Experience
References
Available upon request.
Contact this candidate