Customer Service Travel Advisor

Confidential

JASMINE BENSON

Batesville, MS 662-***-**** ***************@*****.***

WORK EXPERIENCE

Heafner Motors- Cashier Batesville, MS – August 2023- Current

• Processed sales transactions accurately and efficiently, handling cash, credit, and debit payments.

• Provided exceptional customer service by assisting customers with inquiries, resolving issues, and ensuring a positive buying experience.

• Managed inventory and restocked merchandise to maintain optimal levels for customer needs.

• Collaborated with sales and finance teams to facilitate smooth transactions and ensure customer satisfaction.

• Trained new cashiers on procedures and best practices for delivering outstanding customer service.

American Express- Travel Advisor Batesville, MS (Remote) – June 2023- August 2023

• Provided personalized travel assistance to American Express cardholders, offering expert advice on destinations, accommodations, and activities.

• Booked flights, hotels, car rentals, and vacation packages, ensuring seamless travel experiences tailored to individual preferences.

• Managed travel itineraries and created adjustments as needed, including rebooking flights, arranging ground transportation, and securing last-minute accommodations.

• Resolved customer inquiries and issues promptly and professionally, demonstrating strong problem-solving skills and a commitment to customer satisfaction. First Security Bank- Banking Advisor Batesville, MS – November 2018- January 2022

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers, while adhering to banking regulations and security protocols.

• Provided friendly and professional customer service, addressing inquiries, resolving issues, and promoting bank products and services to enhance customer relationships.

• Assisted customers with account inquiries, account openings, and loan applications, guiding them through the process and offering solutions tailored to their financial needs.

• Educated customers on digital banking tools and services, promoting self-service options to enhance convenience and efficiency.

• Collaborated with team members to achieve branch goals and maintain a positive work environment, contributing to a culture of teamwork and excellence. SKILLS & INTERESTS

Customer Service, Financial Analysis, Attention to Detail, Banking Operations, Risk Management, Problem Solving EDUCATION & CERTIFICATIONS

South Panola High School May 2013

Northwest Mississippi Community College December 2025

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