Customer Service Administrative Support

ANDRES C. VALENTIN

Tampa, Florida - *************@*****.***

PROFESSIONAL SUMMARY & SKILLS

Over 25 years of administrative support experience to firm partners and executive level senior managers with the ability to oversee day-to-day issues without direct supervision. Exceptional customer service focus, outstanding interpersonal and communication skills, ability to effectively interface with personnel at all levels, and a team player who works effectively with others to meet common goals and accomplish objectives. Continuously strives to improve existing work methods and implement new strategies.

Administrative Support

Employee Supervisor

Consumer/Marketing Support

Data Facilities Maintenance

Customer Service

Coordination of Subcontractors

Management of Sensitive Information

Bilingual

Process Improvements

Client/Vendor Relations

Computer/Software Knowledge: Microsoft Office, Enterprise Workplace Management (EMS) software, FedEx Ship Manager software, Global Delivery Service (GDS) software, TMR (ordering system for office supplies), mail machine operator, data entry, knowledge of multiple copy/print/binding/laminating machines, Famis 360 FMS.

WORK HISTORY

FLORIDA BLUE SHIELD OF FLORIDA 2022-2024

Property Management Coordinator

• Produced accurate and timely departmental reports to include work orders for Florida Blue medical centers and retail centers and various monthly budget/ad hoc reports to Regional and Senior Managers.

• Coordinated with internal and external resources to provide facility services (i.e., events, meetings, catering, room set-ups, general maintenance).

• Facility services interaction with landlord and vendors to ensure the completion of work orders.

• Performed security access as required.

• Responsible for shipping/receiving/mailing/scanning incoming packages, pulling monthly UPS cost center reports for budgeting.

ERNST & YOUNG LLP 1990-2021

Distribution/Facilities Coordinator

• Distributed and processed, accurately and timely, high volume internal/external mailings, special packages, and deliveries, ensuring most cost-effective shipping method, coding to appropriate client for proper billing, and paying special attention to time-sensitive materials.

• Functioned as the on-site equipment expert/problem solver and maintains a close relationship with the IT support team to identify/resolve malfunctioning equipment (i.e., projectors, Bluetooth connections, printers, etc.), and performs routine maintenance.

• Audit inventory of supply room to minimize costs and excess.

• Assisted in preparation of confidential client information, coordinating multiple projects simultaneously under pressure of deadlines.

• Coordinated minor construction and renovation projects, including associated furniture and technology installations, moving furniture, copiers, boxes, equipment, etc.

• Coordinated with building management regarding safety and security initiatives and programs.

• Supported “green” initiatives and encourage best practices to reduce carbon footprint.

L&E RESEARCH 2010-2018

CSR/Recruiter (part-time)

• Recruited consumer research applicants for various marketing studies and answered incoming calls regarding product problems, service questions, and general client concerns, while maintaining a high level of professionalism and working to establish a positive rapport with the client.

• Functioned as back-up supervisor and assisted supervisor in the training and monitoring of new employees on the process of recruiting consumer research applicants, staying updated on product knowledge and changes in company policies, and making sure customer information is updated in the database.

EDUCATION

Notary Public, State of Florida

Life Coaching Certificate Course, 2021

Protecting Mobile Data and Devices, 2020

How to Understand Customer Needs, 2020

Brewster Technical – Diploma

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