Patient Care Customer Service

Regina Garrison

************@*****.*** 352-***-**** Gainesville, FL

Summary

Dedicated healthcare professional with 16 years of experience, including direct patient care as a Certified Nursing Assistant. Proficient in vital signs, patient hygiene support, and maintaining confidentiality; seeking a CNA role. Skilled in universal precautions, customer service, and critical thinking. Work Experience

HCA- NFRMC

Monitor Technician Gainesville, FL Oct 2020 - Present

• Monitor cardiac rhythms to ensure patient health and promptly report any irregularities or significant changes to medical staff.

• Perform data entry and manage multi-line phone system, maintaining patient confidentiality and providing exceptional customer service.

North Florida Regional Medical Center

Nurse Tech II Gainesville, FL Jul 2018 - Present

• Provide comprehensive patient care, including transportation, blood glucose monitoring, and vital signs assessment, ensuring patient comfort and support.

• Perform clerical duties and maintain stringent confidentiality standards in the management of sensitive patient data and records.

North Florida Rehab and Specialty Care

Central Supply Clerk Gainesville, FL Jun 2016 - Jun 2018

• Managed inventory and distribution of medical supplies, ensuring efficient stocking of nurse stations and patient rooms.

• Administered accurate billing procedures for medical supply disbursement, contributing to budget adherence.

• Supported administrative tasks, including staff scheduling assistance and meticulous data entry. CNA - Certified Nursing Assistant Gainesville, FL Apr 2017 - Jun 2017

• Provided comprehensive care to patients by assisting with daily living activities and maintaining a clean and safe environment.

• Monitored and recorded vital signs, contributing to the delivery of tailored patient care plans. Interim HealthCare

CNA - Certified Nursing Assistant Gainesville, FL Jun 2016 - Apr 2017

• Provided comprehensive patient care, including assistance with daily activities, medication management, and personal hygiene, ensuring compassionate support and respect for client confidentiality.

• Conducted health monitoring by accurately measuring vital signs and preparing detailed monthly reports to contribute to the continuity of care and client well-being.

Signature Healthcare

CNA - Certified Nursing Assistant Gainesville, FL Jun 2016 - Jan 2017

• Provided comprehensive patient care, including assistance with daily activities, personal hygiene, and medication administration, while ensuring adherence to universal precautions and maintenance of confidentiality.

• Conducted vital sign checks and prepared monthly reports, demonstrating critical thinking skills in a supportive healthcare environment.

Champion Home Health Care

CNA - Certified Nursing Assistant Gainesville, FL May 2016 - Oct 2016

• Provided comprehensive patient care, including personal hygiene support, medication assistance, and vital sign monitoring, ensuring adherence to safety protocols and patient confidentiality.

• Conducted light housekeeping and meal preparation, while also delivering empathetic customer service to enhance client comfort and satisfaction.

Education

City College

Medical, Medical Gainesville, FL 2011

Santa Fe College

Medical Billing/Coding, Medical Billing/Coding Gainesville, FL 2010 Eastside High School

Diploma, All Gainesville, FL 1994

Certifications

CNA May 2018 to May 2020

CPR & First Aid

BLS Certification

AED Certification

State Tested Nursing Assistant

Skills

Telemetry Monitor, Ten Key Module, Computer Literate (Excel, Windows, Microsoft, PowerPoint), Nursing, Medical Terminology, Tax Experience, Dietary Aide Experience, Word Processing, Acute Care, Data Collection, Microsoft Word, Customer Service, Medical Office Experience, Hospital Experience, Medical Records, Vital Signs, Clerical Experience, Caregiving

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