Collection Analyst Client Retention
Resume:
SKILLS
EXPERIENCE
Christine Stevens
CREDIT AND COLLECTION ANALYST
704-***-**** ************@*****.*** Fredericksburg, VA 22408 Accomplished Credit and Collection Analyst with a proven track record of enhancing cash ow management and client retention through strategic dispute resolution and e fective collection techniques. Skilled in nancial analysis and time management, demonstrating a keen attention to detail and decision-making abilities that drive signi cant improvements in operational e ciency.
• Cash Flow Management • Financial Analysis
• Client Retention • Decision Making
• Time Management • Attention to Detail
• Dispute Resolution • Collection Techniques
Pro cient in SAP, Oracle, NetSuite, Direct, Excel and, Word
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CREDIT AND COLLECTION ANALYST (HRS PER WEEK:
40)
Sweeping Corp of America
Richmond, VA
June 2023 - April 2024
• Investigated customer disputes related to billing errors or discrepancies in a timely manner. Participated actively in weekly meetings with Credit and Collections Manager providing feedback on department performance metrics.
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• Collections of delinquent accounts.
• Reconcile invoice disputes.
Developed and implemented credit policies, procedures and standards to ensure compliance with regulations and reduce risk of bad debt.
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• Worked closely with Sales team members in order resolve invoice discrepancies quickly.
• Prepared monthly reconciliation reports for review by senior management. CREDIT AND COLLECTION ANALYST (HRS PER WEEK:
40)
Avante Health Solutions
Concord, NC
December 2022 - May 2023
• Investigated customer disputes related to billing errors or discrepancies in a timely manner.
• Prepared monthly reconciliation reports for review by senior management. Managed communications between customers, sales sta f, legal counsels and other departments regarding collection issues.
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• Reviewed aging reports on a regular basis in order to identify potential problem accounts. Negotiated payment arrangements with customers in order to maximize cash ow while minimizing losses due to non-payment.
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• Worked closely with Sales team members in order resolve invoice discrepancies quickly.
• Monitored daily cash receipts from customers according to standard operating procedures. CREDIT AND COLLECTION ANALYST (HRS PER WEEK:
40)
NTT America Solutions
Charlotte, NC
May 2017 - December 2022
• Resolved escalated customer complaints promptly in order to maintain goodwill. Developed and implemented credit policies, procedures and standards to ensure compliance with regulations and reduce risk of bad debt.
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• Provided training sessions for new sta f members on departmental processes, systems and best practices.
• Prepared monthly reconciliation reports for review by senior management.
• Assisted in developing strategies for reducing delinquency rates across multiple lines of business.
• Collaborated e fectively with external vendors such as Collection Agencies or Credit Bureaus when necessary. Managed communications between customers, sales sta f, legal counsels and other departments regarding collection issues.
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• Investigated customer disputes related to billing errors or discrepancies in a timely manner. Negotiated payment arrangements with customers in order to maximize cash ow while minimizing losses due to non-payment.
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Enforced company policies related to overdue payments through phone calls or letters while maintaining a professional demeanor.
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CREDIT ANALYST (HRS PER WEEK: 40)
Assa Abloy
Monroe, NC
September 2013 - April 2017
• Performed credit analysis and administrative duties to support credit function.
• Generated nancial ratios to evaluate customer's nancial status.
• Prepared summaries, presented data, and o fered opinions on creditworthiness.
• Reviewed customer les to identify and select delinquent accounts for collection. Evaluated customer records and recommended payment plans, based on earnings, savings data, payment history, and purchase activity.
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• Collected payments on delinquent accounts.
• Participated in regular meetings to discuss portfolio performance trends.
• Monitored existing accounts for changes in risk levels or payment patterns that could indicate a potential default. CREDIT AND COLLECTION ANALYST (HRS PER WEEK:
40)
IMO Pump
Monroe, NC
May 2005 - August 2013
Managed communications between customers, sales sta f, legal counsels and other departments regarding collection issues.
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• Collaborated e fectively with external vendors such as Collection Agencies or Credit Bureaus when necessary. Enforced company policies related to overdue payments through phone calls or letters while maintaining a professional demeanor.
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Negotiated payment arrangements with customers in order to maximize cash ow while minimizing losses due to non-payment.
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• Monitored daily cash receipts from customers according to standard operating procedures.
• Resolved escalated customer complaints promptly in order to maintain goodwill.
• Conducted detailed reviews of delinquent accounts to determine appropriate collection strategies. EDUCATION
REFERENCES
• Reviewed aging reports on a regular basis in order to identify potential problem accounts.
• Decided loan approval or denial by assessing individual, company and institution credit.
• Answered customer questions regarding problems with accounts.
• Researched customer accounts to identify payment issues. ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS ADMINISTRATION Owens Community College, Toledo, Ohio
May 1992
Sinead Golding — NTT Americas Solution
Manager Credit Manager
*********@*****.***
Drue Cobb — IMO Pump
Manager Credit Manager
********@*****.***
David Sayre — Carpenters
Manager Credit Manager
************@*******.***
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