Customer Service Event Planner

Laura Sparks

*********@*****.*** Port Saint Lucie, Fl 772-***-****

Event Planner

Positive, poised, persuasive professional with 10 years of success delivering customer service excellence to diverse individuals.

Versatile administrator with background in event planning, training, presentations, billing and collections, documentation, and filing of all required forms and agreements.

Strong analytical, mathematical, and research skills, succeeding in demanding environments requiring accuracy, diplomacy, and compliance to applicable policies and laws.

Accountable, energetic, productive key contributor who excels in autonomous roles requiring decision-making, problem-solving, process improvement, and follow-through on myriad details.

Recognized by managers and colleagues for an industrious work ethic and drive for career development.

Experience

DIRECTOR OF FIELD OPERATIONS

Seaside Commercial Flooring

2019-PRESENT

• Ensured strict adherence to all relevant laws, regulations, and industry standards.

• Monitor and oversee company operations to prevent legal and regulatory violations.

• Mitigate risks and promote ethical conduct throughout the organization.

• Conduct regular audits to assess compliance with established standards.

• Implement comprehensive compliance programs tailored to the commercial flooring industry.

Small Business owner

Quill INK LLC ~ Inquire if interested 2018 ~ Current

Financial Counselor

EXEMPLA LUTHERAN HEALTHCARE - West Pines Residential Treatment Program 2013 to 2019

Coordinate financial services for a residential drug and alcohol addiction treatment program with up to 25 participants. Report to Supervisor of Business Services.

Provide diplomatic and discreet customer service to diverse individuals during a time of great stress.

Collaborate with the Executive Director, physicians, and case managers. Interact extensively with insurance carriers (private, Medicaid, Medicare) on behalf of clients to ensure fair payment of claims.

Document patient and family financial agreements, collect co-pays, and process payments.

Serve as backup for the outpatient program coordinator, managing appointment setting and financial arrangements

Assure compliance to facility safety procedures as well as client confidentiality.

Initiate and coordinate a resident application process for access to grant funding.

Attended college, worked part-time, and cared for my family 2010 to 2013

Education Technical Skills

BROWARD COLLEGE, Davie, FL

Associate of Arts, English, Dean’s List, 3.75 GPA

SHERIDAN VOCATIONAL SCHOOL, Hollywood, FL

Legal Secretary Training Technical Skills: Adept with Microsoft office

(Word, Excel, PowerPoint, Outlook). Capable of managing complex, multiline telephone systems and typing with superior accuracy

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