Continuous Improvement Customer Service

DANIEL WHITCANACK

*** ******** **

Geneseo, IL **254

Cellular 309-***-****

******.**********@*****.***

Summary

Operations Leader and Continuous Improvement professional with an extensive background that spans over 20 years within multiple diverse companies. Specialized in leadership and possess a proven track record of getting it done right the first time while maintaining the highest level of professionalism.

Experience

Production/Continuous Improvement Supervisor 2023-Present

Elanders Americas, Davenport, IA

Responsible for 1st shift print Operations and Continuous Improvement for all production including print, Finishing, Sort and Distribution.

-Maximizing process efficiency with focus on profitability and sustainability.

-Manage employee base, payroll, time record keeping, disciplinary action and overall “People flow for Excellence.”

-Work directly with CEO/CFO on overall culture and employee loyalty.

-Implement Profit increasing plans for yearly forecasts and Budget.

-Develop programs to increase or maintain productivity while limiting costly overtime.

-Audit “First Time Right” program to eliminate workflow errors.

Credit Collection Manager/Sales Technician 2013-2022

KONE Spares, Moline, IL

Responsible for overall leadership of KONE Spares AR and Continuous Improvement with budgeting, process improvement and asset accountability utilizing constant review, recovery, and invoicing of over 700 customers.

Managing and reducing customer returned material with direct customer and warehouse communication

Working with LTL/Freight Leader to minimize costs

Overview and assist 3rd party Financial Auditing process

Monitoring and providing Acquisitions with highly confidential information

Maintaining the highest level of customer service

Building new customer relationships and strengthening existing relationships to increase team profitability and achieving monthly budget

Maximizing customer spend by driving KONE Spares top initiatives

Sales Consultant 2008 - 2013

AT&T, Rock Island, IL

Exceeded monthly sales objectives and maximizing profitability for my team, center and district.

Responsible for backfilling for the sales management team and sharing Sales techniques when the team is short staffed or center sales goals are not being met

Consistently exceeding all categories in the sales matrix by 120% or higher and maintaining district ranking in the top 1% monthly

Assumed a position as Customer Service Lead for struggling Rock Island 1 and Rock Island 2 Centers and improving the customer approval rating from 63% to 85% in three months

Collection Manager/Collector 1998 - 2007

H & R Accounts Inc., Moline, IL

Responsible for driving a staff of 20-30 collectors to maximize opportunities and increase overall profit on a monthly and yearly basis

Forecasted economic ups and downs in market areas based on employment trends to assure collector coverage and increase recovery percentages

Hired and trained new employees

Assisted sales team in new innovative strategies to continue healthy relations with clients

Reported directly to the Vice President on ways to improve recovery and what percentages to expect for the top 100 clients and increasing overall profit

Assisted in writing and revising the company handbook

Maintained a personal collection portfolio and exceeded the 30% recovery rate also increasing company profit.

Specialties and Training:

Lean Six Sigma Green Belt Training

Management and Financial Certifications on Business Improvement.

Extensive Sales and Leadership Training

Proficiency with SAP, Microsoft Office 365, and other proprietary systems

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