Customer Service Call Center
Resume:
Micayla Pringle
Sumter, SC *****
******************@*****.***
A customer service professional seeking a Remote Customer Service role, using my excellent interpersonal and problem-solving skills to deliver excellent service and proactive customer resolution. Willing to relocate to: Columbia, SC
Work Experience
Call Center Representative
Intermedia Marketing Solutions-Orangeburg, SC
April 2023 to August 2024
• Gathered and verified all required customer information for tracking purposes
• Answered a constant flow of customer calls with up to 6 calls in queue per minute
• Effectively managed a high-volume of inbound customer calls
• Helped clients book hotels rooms and offered information about their rewards accounts
• Provided information about casinos and desired hotels with discounted rates
• Accurately documented, researched and resolved customer service issues
• Mastery of customer service management systems and databases
• Defused volatile customer situations calmly and courteously
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
• Referred unresolved customer grievances to designated departments for further investigation. Customer Service Representative
FM Payments (remote)
August 2021 to May 2023
• Process customer transactions and orders
• Interact with customers through live chat
• Assist customers with questions
• Keep records of customer complaints
• Handle emails, inbound calls, and outbound calls
• Book appointments
• Assist customers with a warm and professional attitude Customer Service Associate
Teleperformance-Remote
September 2019 to February 2021
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
Receptionist
All caregivers-Columbia, SC
December 2017 to July 2020
• Provide health care information
• Monitor and record patient information
• Assist needs with questions about best care practices
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
Medical Billing Assistant
South Carolina Professional Group-Columbia, SC
August 2015 to June 2017
• Prepare invoices for payments
• Request payments from insurance companies assign coding procedures to diagnoses and treatments
• Verified patient information, including demographics and insurance coverage, to ensure proper billing procedures
• Reviewed medical documentation and coding to identify any discrepancies or errors that could impact reimbursement
• Followed up on unpaid or denied claims, working with insurance companies to resolve issues and secure payment
Education
High school diploma
Provost Academy
January 2015 to December 2015
Skills
• Live chat
• Medical billing
• Front desk
• Outbound calling
• Customer service (10+ years)
• Sales (4 years)
• Cold calling
• Medicare
• Documentation Review
• Call center (3 years)
• Inbound marketing (4 years)
Contact this candidate