Customer Service Call Center

Saphia Vawters

Rockford, IL *****

*************@*****.***

***-***- ****

Work Experience

Customer Service Team Manager

Alorica Inc-Rockford, IL

August 2011 to August 2024

Addressed and resolved customer product complaints

● Oversaw call center employees to ensure customer satisfaction goals were consistently met.

● Researched complex problems and resolved issues in a timely manner Customer Service Representive

Fast Lane Citgo-Rockford, IL

January 2010 to August 2011

Responsible for mobile telephone sales, customer troubleshooting, telephone accessories ordering, and tracking mobile telephone inventory.

● Responsible for U-Haul rentals, customer engagement and concern resolution Assistant Manager

Ford Daycare Center-Rockford, IL

March 2003 to January 2010

Plan and implement activities stimulating growth in language, social and motor skills.

● Supervise 7 to 10 children ranging in ages one to four.

● Prepare lesson plans for review

●Observe and monitor play activities

Education

A.A.S. in Business Administration

Rockford Career College - Rockford, IL

November 2008

Skills

• Time management (8 years)

• Written and verbal (10+ years)

• Word

• Customer service (8 years)

• Cash Handling (2 years)

• Management (8 years)

• Organizational Skills

• Inventory (2 years)

• Microsoft Office

• problem solving (8 years)

• training (8 years)

• Payroll (8 years)

• Administrative Assistant

• Accounts Payable

• Outlook

• Receptionist

• Billing

• Team Management

• Telemarketing

• Recruiting

• Office Management

• Administrative Experience

Certifications and Licenses

CPR Certification

Driver's License

Additional Information

Core Competencies

• Excellent time management • Outstanding presentation ability

• Strong customer service skills • Extremely energetic and brilliant

• Proficiency in developing and maintaining • Excellent written and verbal communication efficient working relations skills

• Computer knowledge including Microsoft • Able to identify difficult problems and Office Word, Power Point, Outlook and Access search related information to evaluate options and solutions

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