Customer Service Representative

Symone Campbell

Los Angeles, California *****

Phone: 310-***-****

E-Mail: ****.********@*****.***

Objective

Exceptional ability to work in a professional manner with over 13 years of customer service skills. Follows guidelines given and is eager to advance in new opportunities. Excels in customer service with proficiency and problem solving skills. Has the ability to work in a fast paced environment while maintaining a strong work ethic along with critical thinking skills. Effectively working in a high volume work environment while remaining organized, managing multiple projects while meeting deadlines. Knowledgeable in Microsoft, Outlook, Excel, Point of sales systems, and Symatar.

Experience

Wescom Credit Union April 2019- 2023

● Extensive knowledge of opening accounts and loan products.

● Advising members on promotional products as well as answering questions in person, telephone and email.

● Processed all account transactions with accuracy in a timely manner while curating a memorable customer experience.

● Main contact representative for assisting and educating new members in the onboarding process into the signature membership program.

● Top loan funder consecutively for 3 years bringing in over 3 million in loan revenue

● Top member service representative in my branch with over 100 referrals each year to our inhouse Financial Service Representative.

● Obtained highest conversion in new member engagement branch wide. Citi Bank April 2018- 2019

● Supported customers in person, chat, email and telephone.

● Completing account services such as receiving deposits, loan payments, cashing checks, and issuing savings withdrawals.

● Consistently collaborating and contributing to my team to ensure team growth while complying with policy and procedures.

● Perform weekly maintenance on cash flow audit of the Automated Teller Machines. Alliance Boots USA Inc. February 2012- April 2020

● Ensure that customers have the best shopping experience by exuding knowledge of products to ensure customer satisfaction.

● Provide excellent customer service as the primary face of the beauty department.

● Independently created and maintained eye-catching displays to market sales while educating and consulting customers on beauty items. 2

● Testing and recommending products while providing informed beauty advice. Torrid October 2010- March 2016

● Responsible for opening the store, performing cash audits, setting registers with a starting balance of $200.00 and setting daily goals that resulted in a positive productive business day.

● Process and operate the Point of Sale System for all transactions, performing cash audits and balancing each day to company standards.

● Provide exceptional customer service embodied with friendly personal presentation.

● Educated and shared fashion knowledge for an overall pleasurable experience for customers.

Education

El Camino College 2010-2013

References provided upon request

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