Front Desk Agent

JAVONA WILLIAMS **********@*****.*** 623-***-****

Seeking to secure employment with a strong company that has opportunity for advancement.

TSMC Phoenix, AZ 9/2023 to present

Utilize 25 software manufacturing applications to move products in our cleanroom manufacturing processes. Utilize technical aptitude, process analysis, issue escalation, monitor processing times, and work in a collaborative team environment. As well as Monitor integrated systems in the control booth to ensure proper functioning of automated tools. In charge of tool stability monitoring and partnering with supporting modules to bring unstable processes back to baseline. SOP procedures, and structured work flows Assist in executing department daily functions, including data collection & analysis Aloft Hotel by Marriott Scottsdale, 5/2023 - 11/2023 Front Desk agent: Process operational needs. Checked customers in and out of the hotel . Updated payment information, created reservations, canceled reservations. Created special quest requests. Restock the refuel area. Night audit agent: Run emergency hotel reports. Check for any high balance discrepancy and resolve the issue. Run all payments due and charge any payment that must be run. Settle all accounts prior to check out. Update system with any new information due to payments or guests. Update managers of any new discrepancies found overnight.

ATS Sky Harbor Airport Phoenix, AZ passenger service agent Air Canada Dec 2022 - 5/2023

Assist ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane. Also station passenger service agents at each gate before and during boarding. HelloFresh Phoenix AZ Jan 2022 to Dec 2022

Previous experience in the GMP environment. Heavy lifting and standing for most of the day. Lift up to 50 pounds with or without reasonable accommodation. Print out order labels and apply to the box for shipping. Also made boxes for shipping as well as placed the correct liners in the box for shipping of the food product. Also verify the serial number on the boxes for the correct food item that was placed in boxes. Work in temperatures from (0-30ºC) Kehe order selector June 2017 - Dec 2021 Loma Linda CA The Warehouse Selector is also responsible for the proper preparation of shipments to our customers from the warehouse. Pick up proper selecting documents prior to the order selection process. Select and separate warehouse product by account and stop number as designated by the computer-generated label. Match product description with label description. Build pallets within the warehouse according to customer guidelines. Maintain production standards, while minimizing errors. Transport, via stand-up electric pallet jack, completed orders to appropriate staging areas in the warehouse. Return completed selecting documents to proper collection site per specifications of the Shipping Department in the warehouse. Other warehouse duties and special projects as requested. Maintain safe work practices in the warehouse Auto Protection Department Auto warranty Sales/T.A./ Verification Specialist/SCREENER

(Multiple Roles) July 2014 - June 2017

Closer: Qualify and close inbound and outbound leads, close sales and achieve monthly quota, discern client needs and requirements to build value Take Away Specialist: Qualify vehicles before transferring to closer Verification Specialist: Perform a recap of the terms, conditions and exclusions on policies Screener: Handle 150-250 or more outbound calls per day to qualify vehicles for services UPS (Randstad Staffing) Warehouse Associate II/ Cherry Picker Order Puller Dec 2010

-June 2014

Duties include: General housekeeping, use RF guns for scanning orders, pulling task, demand transfer put-a-way, inventory control line staging set-up, operate cherry picker forklift to perform duties which include moving products from racks to pallets, labeling the selected cases with the order labels and creating pallets familiar with the clamps Bank of America (Randstad Staffing) Glendale, CA Customer Service Rep/Call Center Nov 2010 - Jan 2011

Assist customers with accounts, use computerized system for tracking, information gathering, and/or troubleshooting, input customer information into the system database, research issues or transfer to a research function, cross-sell/up-sell other financial products, maintained advanced knowledge of products and services

Love, Joy & Peace learning Daycare Center - Shreveport, LA Teacher May 2010-September 2011

Teach children from the ages of 3 to 4 years colors, numbers, reading, songs, etcetera Iron horse Tattoo Shreveport, LA Assistant Manager March 2008 - May 2010 Provide excellent customer service, handle verification paperwork, assist tattoo artists AT&T - Shreveport, LA Customer Assistant, Tech Support 1/Data Entry/Call Center Sept 2008 - May 2010

Manage calls of 80-200, assist clients with registration, email creation, DSL physical line signal testing, modem/filter set-up, maintain client information database, troubleshoot email, browser, modem, computer, and remote access connection issues, interact with other departments to resolve client issues or provide additional services United Health Care Group – Cypress, CA (Temporary Position – Randstad Staffing) Enrollment Processor/Customer Service Associate/Data Entry Oct 2007- Jan 2008 Manage calls of 65-100, Provide timely and specific feedback to supervisor in relation to department operations and client issues, Assist with Pharmacy Help Desk including processing assistance and requests for Prior Authorization, assist with prescription mail service, assist with general member services, field calls related to Medicare Part D, process AARP and Secure Horizon Health Care Applications, analyze and correct applications for processing, contact Enrollees by mail or phone to make corrections, assist with manual entry training into the Nice system, handle agent and client calls regarding Health Care plans and enrollments, enroll and unenrolled applicants, forward applications to CMS for approval Wachovia Dealer Services Customer Service Irvine, CA Service Rep/Call Center –April 2007-August 2007

Manage 100-200 calls, handle basic inquiries and process transactions, account file maintenance, contract copies, statement copies, ALP information, payoff request, direct debit request, due date changes, cross-sell third-party financial service products, communicate with

appropriate departments to complete client transactions, document client information in computer system, collect credit card payments, setup promise to pay payments Bankruptcy Management Solutions - Irvine, CA Call Coordinator/Call Center - Nov 2005 - Aug 2006

Specialized in working with trustees to identify their hardware and software issues, Transferred calls, scheduled and prioritized all follow up e-mails and returned calls, managed 80-150 incoming calls per day, maintained and tracked all DHL and FedEx packages Card Express - Irvine, CA Temporary Position - December 2004-March 2005) Customer Service Rep/Call Center/Data entry, Schedule and prioritize follow up calls, manage 40-80 incoming calls per day, Research accounts for accuracy and resolve problem related issues, assist with questions regarding reloading and ordering prepaid credit cards Apollo Inc Covina, CA Third Party Administrator/Verification Specialist (July 2003-May 2004) Track patient history and expedite claims, perform 60-120 outbound calls per day, obtain workman’s compensation claim numbers, contact Insurance companies, pharmacies, and employers following HIPPA guidelines

Hometown Buffet - Covina, CA Line Attendant/Greeter/DRA May 2001-March 2005 Supervise and prepare food service areas, provide excellent customer service Education:

High School

American Career College-Certified Dental Assistant Skills:

Extensive knowledge of internal processes

Ability to resolve client issues quickly

Remain composed, attentive, understanding, and pleasant with customers and staff Over seven years of customer service experience

Proficient with Microsoft Outlook and Word

Organizational and prioritization skills

Inbound/Outbound call and auto dialer experience

References:

Upon Request

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