Customer Service High School
Resume:
ANTOINE
SHAW
********@*****.***
North Little Rock, AR 72116
SKILLS
Supervisory Skills
Executive Support
Marketing
Customer Service
Medical and Legal Language
Database Administration
Microsoft Office
Transcription of 50 wpm
Recruiting
Spinal Cord Injury, Orthopedic, Generalized Weakness-Rehabilitation
Cardiovascular Monitoring
Doppler Reading
Med/SURG
SICU
Training Partners Incorporated
Certified Nursing Assistant License
Time management.
Physical fitness
Strong work ethic
Clean driving record
Outstanding Organizational Skills
Disciplined
Trustworthy
Outstanding Driving Skills
Patience
EDUCATION
Pine Bluff High School
Pine Bluff, AR • 05/1991
High School Diploma
SEARK Community College
Pine Bluff, AR
No Degree
AECC Career School
Pine Bluff, AR
Present
PROFESSIONAL SUMMARY
Career Objective: To obtain a rewarding opportunity that will allow for use of valuable skills and assets that will aid in personal growth and potential contribution to the growth of the organization. To provide effective problem-solving and interpersonal skills that will facilitate individual and team peak performance and productivity.
WORK HISTORY
Q&MH, McKinney, Texas November 22 - Present
CDL Driver
Full Time-Drive over 3500 miles per week
Responsible for scheduling employees to cover shifts.
Provide customers with beverages throughout the resort.
Develop strategies to ensure a welcoming environment for all customers.
Train new employees on customer service, service etiquette, the product efficiency.
Saracen Casino Resort
Bartender/Manager September 2019 – Present
Full Time – 40 hours per week
Provide guidance to staff members, to include changes in policies and procedures.
Create and maintain over 50 employee work schedules.
Act as a liaison amongst staff and other interdisciplinary staff to resolve day-to-day conflicts.
Responsible for having a thorough and detailed understanding of every function of the casino bars and Arkansas State laws.
Perform consistent oversight, provide supportive training, and handle all administrative issues related to the bar staff.
Plan and carry out the day-to-day operation of the bar independently, utilizing initiative to resolve any problems.
Create and serve customers beverages throughout the entire resort.
Other duties as assigned.
Baptist Health Rehabilitation Institute
Nurse Assistant 1 January 2015 – June 2018
Full Time – 40 hours per week
Assisted patients with activities of daily living including but not limited to the showering process.
Completed daily routines of moving patients to avoid pressure sores.
Was responsible for taken vital signs of the patients.
Assisted patients with mobility around their room and the hospital.
Scheduled and processed eligibility for new case alerts with documentation in the electronic records
Maintain awareness of accepting new patients in facility.
Other duties as assigned.
WoodeeWood September 2011 – June 2018
CDL Driver
Full Time-Drive over 3500 miles per week
Responsible for scheduling employees to cover shifts.
Provide customers with beverages throughout the resort.
Develop strategies to ensure a welcoming environment for all customers.
Train new employees on customer service, service etiquette, and product efficiency.
AR Juvenile Assessment Treatment Center June 2012- March 2014
Youth Care Worker
Perform clerical duties, such as word processing, data entry, answering phones.
Ensured organizational compliance with Federal and State Laws
Established trusting and meaningful relationships with clients and families.
Evaluated youth behavior for growth and improvements.
Implemented educational daily activities for academic advancement.
Coordinated treatment interventions and organized recreational and social activities.
Analyze consults that are required to be scheduled with a specific timeframe.
Maintain a positive attitude and willingness to help patients.
Other duties as assigned.
Davis Life Care Center June 2008- August 2007
Staffing Coordinator
Reviewed daily “communication book” for charges in resident condition to ensure accurate care is given.
Transported patients throughout facility.
Documented and initialized accurate resident care given on flow sheet at time of services.
Reported any changes to directly to charge nurse involving but not limited to residents’ condition.
Developed care plans with the patient; family/caregiver(s); and providers.
Monitored adherence to care plans, evaluated effectiveness, and monitored patient's progress in a timely manner.
Assess patient's unmet health and social needs.
Provided patients with relevant community resources that will enhance their health and reduce health care costs.
Other duties as assigned.
JRMC Rehabilitation Care August 1995- March 2005
Physical and Occupational Therapy Assistant
Assisted with providing hands on physical therapy to patients.
Aided in helping patients regain strength from physical deficits.
Performed daily data entry of therapy sessions and other assigned duties.
Checked patient data including insurance, demographic and health history to keep information current.
Completed clerical duties and tasks for immediate clinic areas.
Consecutively adhered to the strict HIPAA guidelines to protect patient privacy.
Processed post-discharge paperwork to patient/family.
Other duties as assigned.
REFERENCES UPON YOUR REQUEST
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