Customer Service Baton Rouge
Resume:
Brenda Alexander
*************@*****.***
******.***********@*****.***
Baton Rouge, Louisiana 70808
Summary
I am experienced and reliable in the customer service field with extensive experience providing assistance in a busy call center setting, remote and in office. I also possess a strong dedication to assisting customers, resolving issues, and cultivating a positive image of the company. Excelling in both team environments and stand-alone tasks. Proven ability to listen attentively, solve problems quickly and efficiently, and create a high-quality professional relationship with callers. To be specific some of my skills are answering phone lines for the hearing impaired, keeping a daily log of task performed on each call, greet and solve customers’ questions as needed, and maintain a great attendance record. Fully committed to following company procedures and winning loyal customers.
Core Qualifications
-Data Entry -MS OFFICE AND CRM
-Customer Account Management -Phone Etiquette/Communication
-Complaint Resolution -Attention to Detail
Employment History
Customer Service Rep
BCFORWARD/Accenture
06/01/2023- 08/26/2024
-answer incoming calls from Medicaid clients, process new applications, complete renewals, transfer calls
-Train and assist entry-level employees by helping them log their case notes, communication, and listening skills.
-conduct outreach phone calls
-research information using multiple systems
-recognize and review customer inquiries and follow call flows with scripts
Captioning Assistant
Hamilton Relay
10/2015 to 10/2022
Answer high volume incoming calls
Monitor and coach new employees
Adhere to expectations of monthly test
Abide by the Hamilton Relay guidelines and attendance policy
Massive layoff; company shutdown
Education and Training
Grand Canyon University Online Student Obtaining a Bachelors in Behavioral Health
University of Phoenix Baton Rouge, LA Obtained an Associate's Degree Psychology
CHRISTIAN MCCULLIFFE ADULT LEARNING CENT LA High School Equivalency Diploma General High School Curriculum
Detailed References
Tracy Jacobs
Known for 6 years
Blue Cross Blue Shield
Baton Rouge, LA
Breanna Banks
Known for 10 years
Department of Revenue
Business reference known for 13 years
Demetric Alexander, Executive Director
East Baton Rouge School System
Baton Rouge, LA
Personal reference known for 25 years+
Contact this candidate