Technical Support Customer Service
Resume:
Tyler Thomas
Stone Mountain, GA *****
Email: ******.*******@*****.*** Phone: 229-***-**** US Citizen
PROFESSIONAL SUMMARY
Dedicated IT Help Desk Support Specialist with a solid foundation in network engineering and technical troubleshooting. Proficient in maintaining, installing, and troubleshooting communication networks and providing exceptional user management. Highly effective in team environments with extensive experience in technical support, customer service, and operations analysis.
EDUCATION
CompTIA Security+ Certification – 2024
Business Analysis & Process Management Certification – 2024
Salesforce Certification – 2024
Investment Risk Management – 2024
Sanford Brown College, Sandy Springs, GA
A.A. Medical Assisting, 2016
Crisp County High School, Cordele, GA
Diploma, 2011
SKILLS
CompTIA Security+
Network installation and maintenance
Familiarity with Windows operating systems (Windows 7 & 8)
Strong communication skills
Technical support and troubleshooting
Customer service and relationship building
Data management
Collaboration and critical thinking
Technical issues analysis
Remote access technology
PROFESSIONAL EXPERIENCE
Resurgens Orthopaedics
Assistant Clinical Director (Full-Time) 11/2023 – Present
Managed budgets and participated in strategic planning.
Created and submitted reports to the director or the board.
Assisted with planning and implementing strategies and monitoring progress.
Built and maintained positive relationships with clients, management, staff, and the community.
Organized and filed documents, and scheduled company and community events.
Perimeter Orthopedics, Sandy Springs, GA
Level 1 & 2 Tech Support Specialist (Full-Time) 07/2019 – 11/2023
Managed a team of 4, optimizing task coordination for efficient operations.
Maintained and managed company networks and software systems.
Provided full technical support and implemented timely solutions to technical problems.
Developed training programs for employees and reported weekly to the IT Manager.
Apostles Learning Center, Sandy Springs, GA
Assistant Director (Full-Time) 05/2016 – 06/2019
Managed a team of 8, optimizing task coordination for efficient operations.
Oversaw daily operations and implemented workflow improvements for enhanced efficiency.
Utilized advanced IT proficiency for data entry, EHR management, system operations, and cybersecurity protocols.
Laureate Medical Group, Sandy Springs, GA
Lead Medical Assistant (Full-Time) 02/2014 – 05/2016
Managed a team of 4, optimizing task coordination for efficient operations.
Verified patient information and maintained updated patient records.
Conducted vital sign monitoring and led in cast application and wound care procedures.
Collaborated with physicians for medication administration and comprehensive patient support.
This resume highlights Tyler Thomas's skills and experiences relevant to an IT Help Desk Support role, focusing on technical proficiency, certifications, and professional experiences in technical support and customer service.
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