Customer Service Account Manager
Resume:
Ms. Sheddquetta (Que) Johnson
Birmingham, AL ****1
***************************@***********.***
Willing to relocate to: Birmingham, AL - Tuscaloosa, AL - Bessemer, AL Authorized to work in the US for any employer
Work Experience
Amazon FC Associate
Amazon - Birmingham, AL
July 2021 to Present
Warehouse associate in charge of placing inbound product into inventory. Customer Service Supervisor/Cashier
K and G Fashions - Homewood, AL
July 2019 to Present
• Customer Service Supervisor
• Cashiering
• Customer Service
• Returns or Exchanges
• Greeting
• Alterations
• Clerical
• Administrative
• IT
• Training
Account Manager
Allied Universal - Birmingham, AL
May 2020 to June 2021
Account Manager overseeing all schedule, pay, uniform, training,and transportation for a guard staff of 15-50. I scheduled all meetings with client to discuss expectations of guard staff while on duty. I also made the master schedules for supervisors as well as made sure all guards maintained their proper training and licences.
Senior Project Manager
McLemore Building Maintenance - Birmingham, AL
May 2019 to May 2020
Senior Account Manager overseeing the Account Manager with all schedule, pay, uniform, training,and transportation for a staff of 50-150. I scheduled all meetings with client to discuss expectations of guard staff while on duty. I also made the master schedules for supervisors as well as made sure all staff maintained their proper training and licences in a warehouse environment. Kitchen Manager/Night Auditor/Maintenance Technician/Desk Clerk Holiday Inn Express & Suites - Pelham, AL
May 2016 to May 2020
I am currently holding several titles with my current employer. I enjoy being able to accomplish several tasks through out the day. The position of kitchen manager requires me to order food in bulk, as well as keep an accurate inventory, and a clean kitchen area. I also enjoy helping the guests in the hotel in any way possible. This is were my other skills come in. I am able to make any minor repairs to the building including: carpet cleaning, painting, sheet rock removal and application as well as many other things. I have a background in customer service so the Night Auditor/Clerk position is just second nature. I willing to train and eager to learn.
Night Auditor
Sleep Inn - Bessemer, AL
May 2017 to May 2018
I am currently a front desk clerk and night auditor for sleep inn in Bessemer,Al. My duties are to greet guests upon arrival and thank them for choosing our hotel. I would then check them in by getting all payment and address information. Upon checking the guest in I would try to make their stay as comfortable as possible.
Caregiver
Home Instead Senior Care
May 2016 to May 2017
• bathing assistance
• meal preparation
• errands
• light house keeping
• restroom assistant
Customer Service Representative
Rent A Center - Birmingham, AL
May 2016 to May 2017
I was a customer support agent that would deliver and set up furniture and appliances. Driving. Emergency Medical Receptionist
Emergency And Specialty Animal Medical Center - Vestavia Hills, AL August 2015 to January 2016
Responsibilities
I assisted clients and their animals while at our emergency pet facility. I would check the vital signs of the animal to make sure it was stable enough to go into a room, and if it was continued on with the process of getting them put into the computer data base. I would then alert a doctor or a vet tech that a patient was in a room and give them a brief description of the problem. After treatment was received I would then take a payment and make sure that any items and prescriptions were then given to the client. Call Center Collections Agent\ IT consultant
EASY MONEY - Pelham, AL
May 2014 to August 2015
Supervised and trained employees and maintained all work and equipment in a given area
• Developed and maintained professional relationship with customers.
• Troubleshot and repaired faulty computers hardware and software
• collected on past due accounts
• assisted customers with product information
Assistant Manager, CSR
Check Into Cash - Bessemer, AL
May 2012 to May 2013
Supervised and trained employees and maintained all work and equipment in a given area
• Developed and maintained professional relationship with customers.
• Troubleshot and repaired faulty computers hardware and software
• Collected on past due accounts
• Assisted customers with product information
Night Manager
LOVE'S TRAVEL STOP - McCalla, AL
August 2010 to May 2012
Received payment by cash, credit cards, voucher, or automatic debits.
• Issued receipts, refunds, credits, or change due to customer
• Counted money at the beginning and ending of shift to ensure correct balances
• Maintained clean and orderly check out areas
• Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners.
• Supervised and trained staff of 15-25
Education
Advanced Academic High School Diploma in AFJROTC
Jess Lanier High School - Bessemer, AL
August 1998 to May 2002
Skills
• Microsoft Office (10+ years)
• Excel (5 years)
• Spreadsheets (5 years)
• Word (6 years)
• Windows (10+ years)
• Computer Hardware (5 years)
• Computer Repair (5 years)
• Computer Software Repair (5 years)
• Wordperfect (5 years)
• Data Entry (8 years)
• Management (10+ years)
• Medical Terminology (10+ years)
• Medical Records (10+ years)
• Medical Billing (3 years)
• Customer Service (10+ years)
• Office Management (10+ years)
• Receptionist (10+ years)
• Welding (5 years)
• Organizational Skills (10+ years)
• Training (10+ years)
• Call Center (10+ years)
• Cash Handling (10+ years)
• Verbal Communication Skills (10+ years)
• Billing
• Marketing
• Microsoft Word
• Outlook
• Scheduling
• Quickbooks
• Inventory control
• Pivot tables
• Sourcing
• SAP
• HR sourcing
• Microsoft Excel
• Front desk
• Microsoft Powerpoint
• Veterinary Technician Experience
• Recruiting
• Talent Acquisition
• Kitchen Management Experience
• Senior Care
• Computer Networking
• Laboratory Experience
• Employee Orientation
• Time management
• Data collection
• Medical Receptionist
• Project Management
• Interviewing
• Quality Assurance
• Active Directory
• Meal Preparation
• Accounting
• Pricing
• Maintenance (10+ years)
• Clerical experience (10+ years)
• Equipment repair (10+ years)
• Schedule management (10+ years)
• Transportation planning (10+ years)
• Management (10+ years)
• Supervising experience (10+ years)
• Security (5 years)
• Account management (5 years)
• Conflict management (10+ years)
• Public speaking (10+ years)
• Logistics
• Operations management
• Hospitality
• Business management (10+ years)
• Business Operations (10+ years)
• Administrative experience (10+ years)
• Administrative and Business management (10+ years)
• Administrative and Operations Management (10+ years)
• Construction
• Maximo
• Oracle
• Communication skills
• Hotel experience
• Plumbing (4 years)
• Sie (Less than 1 year)
• Computer literacy
• Google Docs
• Robot programming (5 years)
• Robotics (5 years)
• Warehouse experience
• Forklift
• Pallet jack
• Order picking
• Materials handling
• Shipping & receiving
• Heavy lifting
• Packaging
• System administration (10+ years)
• Technical support
• Process improvement
• Sales management
• Supply chain
• Help desk
• Negotiation
Certifications and Licenses
Private Security Officer
September 2020 to October 2022
State of Alabama Security Regulatory Board
Private Security Officer #34627
Forklift Certification
Assessments
HR: Compensation & benefits — Proficient
January 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
February 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Front desk agent (hotel) — Proficient
February 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Recruiting — Proficient
January 2022
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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