Customer Service Front Office
Resume:
PATRICIA MICHELLE SANCHEZ
********@*****.***
Riveira Beach, FL 33404
Objective: Customer Service Position – Utility Department
Applicant’s outstanding record of customer satisfaction reflects 11+ years of customer service provided in both municipal and private corporate marina settings. Her wide-range of customer service involvement spans from front office yacht slip reservations, answering incoming calls, billing and reconciliation of daily revenues, handling individual issues, utility demands, fuel service, electric, and wi-fi installation and marine engine service scheduling.
WORK EXPERIENCE
Friedman, Feldmesser & Karpeles, CPA, LLC - 641 University Blvd Jupiter, FL 33458
Administrative Clerk, April 2024 - Present
Full-service tax and accounting firm support staff position demands accurate attention to documents, and prompt routing as may be directed by managers. Service duties and responsibilities include answering incoming calls and assisting callers, providing correct information, data entry sorting and filing documents, coordinating a schedule of appointments for clients, transmission and receipt of faxes, converting Word documents to PDFs, creating records, checking and sending mail and email.
The rewarding challenge has been to provide courteous, efficient customer service while completing both unusual and routine clerical functions against many service deadlines.
Town of Lake Park - Lake Park Harbor Marina
Dock Attendant, Jan 2018 - Jan 2024
Interacted daily with Marina visitors and customers, answering questions, assisting as to procedures and safety information. Collecting and reconciling dockage and boat ramp fees. Operating the Marina Dock Master software program for vessel reservations, point of sale transactions, billing, contracts, arrivals, departures, and daily reconciliation of revenues. Issuing docking and parking permits, as approved by the Director or Dockmaster, for use of the boat ramp.
Computer: Dockmaster software, P.O.S software, Payware (Passport Parking App) software, Worldpay and Microsoft Outlook (software emails) and Pneumcator TMS 3000 (fuel reading.)
CAR CARE OF JUPITER
Manage Office - Oct 2015
Administrative, clerical, and secretarial responsibilities at 5-star auto repair shop highly-rated for its auto expertise and its excellent customer service. Heavy telephone call activity requiring courtesy, diplomacy, as well as working knowledge of engine complexity (and the likely time for the repair), in scheduling appointments after balancing and resolving competing demands by multiple clients and mechanics.
CANNONSPORT MARINA
Any Title? July 2010 – June 2015 184 Lake Dr Lake Shore FL 33404
Daily duties include providing customer service to residents and marina personnel, working with scribble system, use of computerized P.O.S Quick books, windows operating system.
More detail available?
EDUCATION AND TRAINING
Berkley School District
14501 Talbot Street
Oak Park, Michigan
High School Diploma
Additional Specialized Training
Intermediate Marina Management Course Certificate
November 2019
December 2020
PASS Training & Electrical amp; Compliance
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