Customer Service Human Resources

DIVYA DAS Contact: ********; Email: *******@*****.***

Business Administrations Professional

Human Resources Management

Customer Service Expert

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Objective

Management personnel, Front office, HR, Staff training and development specialized, customer friendly, positive career oriented, risk taker, challenging and goal focused individual. Looking for career growth and most deserving designation.

Education

Masters of Business Administration in Marketing and Management, Mumbai University Bachelor of Business Administration in Marketing and Management, Mumbai University Training Courses

Secretarial Course from Kuwait University – Khaldiya On Job certifications of Fire alarm system, customer care, marketing, CPR, Health, Hygiene and Beauty certification.

All round business management and office management appreciation Certificate.

Computer Skills

MS Word, MS Excel

Others

Knowledge of all routine office works and equipments. Personal Profile

Date of Birth 5 June 1976

Sex Female

Marital Status Single

Nationality Indian

Languages known English, Arabic (speak only), Hindi Residency Transferable

DIVYA DAS Contact: 66642075; Email: *******@*****.*** Business Administrations Professional

Human Resources Management

Customer Service Expert

- 2 -

Work Experience

Jul 2020 to Present

Apr 2014 to Jul 2020

Sep 2006 to Mar 2014

Sep 2005 to May 2006

Management / Project Coordinator

Title: Temporary leave vacancies

KOC Ahmadi Hospital, Kuwait (Company Project)

Title: HR SUPERVISOR (NURSING DIVISION)

Duties

• Liaising between different departments also performing a range of other clerical functions.

• Supervising staffs, duty roster, Absenteeism, sick offs etc.

• Coordinating with the Company and KOC Hospital personnel regarding staff issues.

• Preparing Travel schedules, Leave planners and Emergency leave schedules.

• Preparing Time sheet and payroll on monthly basis.

• Call in staffs’ overtime and prepare the overtime schedules accordingly.

• Maintain an updated record of Staff details.

RHH - Royale Hayat Hospital, Kuwait

Title: ADMISSIONS/CUSTOMER SERVICE PERSONNEL

MEDICAL RECORDS DEPARTMENT

Duties

• Maintaining Admissions records in the Track Care System

• Offering assistance to patients and visitors over the phone and in person

• Liaising between different departments also performing a range of other clerical functions.

• Dealing with Insurance Clients and their Insurance Co. KRH - Kuwait Reconstruction House

Title: ADMINISTRATION ASSISTANT, LOGISTICS DEPARTMENT Duties

• Assisting with issuing of Licenses

• Updating residencies for Sponsored Employees

• Preparing residency, Civil Id packages for Sponsored employees

• Attending calls, updating schedules and meetings

• Coordinating with the camp staffs over the phone

• Preparing reports of the employees for overview by the end of the month.

DIVYA DAS Contact: 66642075; Email: *******@*****.*** Business Administrations Professional

Human Resources Management

Customer Service Expert

- 3 -

Divya Das

66642075

2001 – 2005

1999 – 2001

Armed Forces Hospital

6th RR under contract for Al-Nisf Cont. Co., Maintenance Dept. Shuwaikh

Title: COMPUTER OPERATOR / COORDINATOR

Duties:

• Print and distribute Work Orders for different departments

• Maintain the daily and monthly job done records

• Act to the Staff complaints and report to the senior officials if required

• Attend to the respective intercom telephone complaints and other Hospital requirements and report to the concerned departments

• Maintain the files

• Fix meetings, reconfirm them and ensure the presence of the personnel at the fixed time and place. Confirm reasons for absence of personnel.

• Update a detailed monthly record of the meetings, personnel involved, meeting topics and the monthly job done reports of the different departments and submit the reports to the chief in charge and get it signed and filed accordingly

Express Catering Co., Al-Rai

Title: Operations coordinator

Duties

• Attend phone calls

• Book orders and record it in the computer data

• Update the attendance record of inside and outside catering staffs

• Collect sick leave applications and record the same

• Maintain the letters and faxes in and out

• Prepare salary, overtime and bonus records

• List the pantry requirements

• Deal with staff complaints and report to the officials if required

Contact this candidate