Customer Quality Process Improvement

Stefka Filipova **** Smørum Denmark

Phone: + ** *028 1308 e-mail: **.******@*****.***

STEFKA FILIPOVA

Summary

With more than 8 years of experience within customer quality management and process improvement, I find myself as great candidate, who can contribute to the team. During the years I had the chance to work within very diverse teams which strengthened my international mindset and excellent communication skills. To be responsible for processes and stakeholder management is the best combination that I can imagine in my future job. That is why I am looking forward to contribute to the team with my passion for problem-solving, process mapping and great sense of humor. Professional Experience

10/2022 – Present Customer Quality Lead; GN Group, Ballerup, Denmark

Optimizing day-to-day quality processes and managing stakeholders to ensure alignment with all departments – process mapping & integration

Managing and implementing cross-functional strategic projects and continuous improvement initiatives

Managing Process Management system via SharePoint & Jira

Coaching and supporting internal and external stakeholders

Translating data insight for decisions making and product improvements 07/2016 – 10/2022 Customer Quality Manager, GN Group, Ballerup, Denmark

Monitoring and analyzing customer & market feedback

Project managing quality issues’ solutions, improvements and integrations into production

Managing H&S complaints

Internal & External Process Optimization Owner

Internal & External Audit member – ISO 9001

10/2014 – 09/2015 Administrative Consultant, Bristol-Myers Squibb, Cph, Denmark 10/2014 – 09/2015 Marketing & Sales Project Manager, 2GoCopenhagen, Cph, Denmark 12/2007 – 08/2010 Operational Support & Control Expert, ProCredit Bank, Sofia, Bulgaria Education

09/2010 – 09/2012 MSc. in Engineering Management,

Technical University of Denmark, Lyngby, Denmark

09/2003 – 07/2009 MSc. in Industrial Engineering (studied in English) Technical University of Sofia, Sofia, Bulgaria

Professional Skills and Competences

Computer Skills: Microsoft Office (Visio, PowerPoint, Excel, Word, Outlook,); SharePoint; Zendesk, JIRA

Competences: Project Management; Communication; Complaint Management; Process Improvement; Stakeholder Management, Certified ISO 9001:2015 Lead Auditor since 2017

Values

Respect, Listen, Honesty, Challenge and Support

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