TAUFIC WALUGEMBE
TEL:+973-********
EMAIL: ***************@*****.***
Nationality: Ugandan
Marital Status: Single
Sex: Male
PROFILE
A result oriented waiter professional with 1year of experience managing hospitality and customer care services management. Personable leader who comfortably interacts and handles people from diverse cultures and a positive customer care service.
HIGHLIGHTS
Skilled in hospitality. Computer skilled
Team motivation and development. Regulatory compliance.
Natural leader. Team working
Departmental Support. Customer care services.
Operational effectiveness. Cashiering
Education background
O 'level 2013 UCE
A' level 2015 UACE
PROFESSIONAL EXPERIENCE
Real Search/ Bin Faqeeh Bahrain Security guard Reception cum 2019 – To date
• Monitoring and control entrance and departure of employees and visitors
• Request CPR or I'd cards from the visitors and contractors and give them company cards as the protocol
• Helping the visitors to direct them on car parking according to the protocol of the location
• Monitoring cctv camera on the security room
• Make calls and answers calls from the management for instance of any information
• Preparing a customer's account like bills, orders
• Prevent damages of properties and make report in case of anything needs to be repaired
Cool print enterprise ug 2018
Offset Gto machine single color operator, responsible for producing a high volume of quality offset printing accurately to specifications on deadline; operates and maintains high volume presses; operates a camera to produce megalith printing plates
Sheraton Kampala Uganda / Waitre 2016-2017
• Providing excellent customer service to everyone who visits our restaurant.
• Maintain a neat and clean dining area as well as the whole area
• Assist diners with ordering by answering menu questions or making recommendations
• Stay up to date on any menu changes and daily specials.
• Deliver checks and process bill payments using the POS machines
• Preparing a customer's account like bills, orders
• Stay up to date on any menu changes and daily specials.
• Serve the Guest in an accommodating manner
• Showing and answering questions of our services by using sales skills to persuade guests
• Provide the perfect service experience for every Guest
Taking customer orders through, hunger station & calls etc.
SKILLS
Microsoft Word, Internet Exploring and Browsing
Microsoft Word, Internet Exploring and Browsing e
Strong fitness
Written communication
Customer services
ADDITIONAL
• Maintenance of a good hygiene to make the area ready for the next customers
• Excellent communication and organizational skills
• Good customer care management
• Keen stress and time management skills
• Possess strong cultural awareness
• Demonstrated work ethics and team work