Customer Service Business Analytics
Resume:
LOUIS FONG-LEE JR.
Hoschton, Georgia *****
**********@*****.***
Highly-motivated electrical expert with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Statistical Analysis
SEO Marketing
Digital & Affiliate Marketing
Sales Management
Business Analytics
Team Management
Organizational Skills
Supervision & Leadership
01/2002 to 01/2013
CON EDISON - CONSOLIDATED OF NEW YORK
Overhead Lineman
Experience in schematics, wiring diagrams, as well as electrical and building codes Troubleshoot power outages and problems with electrical lines and wires Attending to 24 hour emergency electrical call-outs and perform repairs in an efficient and timely manner Report progress, complications, concerns, and delays Constructed, installed, maintained, and repaired all overhead electrical line systems and transformers of all voltages
Provided On-Call Emergency Operations for Restoration of Manhattan South, Bronx, and Westchester County grids
Organized crews for specific jobs, while in direct contact with multiple external city and state Emergency Agencies
Excellent customer service and troubleshooting
01/1998 to 01/2002
CITIBANK
Melville, New York
Test Center Supervisor
Supervised a small team of Indemnity Credit Card Specialists, and ensure the quality of tasks, and performance goals are met
Resolved conflicts by settling disputes with consumers Enhanced morale for team and targeted goals & individuals quotas Served as a backup to the Senior Supervisor, escalate problems and recommend revisions to procedures as needed
Resolved issues by identifying and selecting solutions, and analyzed information to provide evaluative judgement
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 05/1990 to 09/1995
UNITED STATES ARMED FORCES, DESERT STORM, NCO
Active Duty Crew Chief Mechanic UH1
Provided a safe Air Zone as a Crew Chief for The 56th Aviation Co. during Operation Desert Storm. Honorably served during The Iraq War, Operation Provide Comfort, Haiti, and other campaigns while detached with the 70th Trans. Battalion, Mannheim, Germany. Coordinated and managed daily briefings with senior military leadership on status of communication infrastructure and open trouble tickets/work orders. Removed and installed aircraft subsystem assemblies including engines, rotors, gearboxes, transmissions, mechanical flight controls and their components.
Operated specialized rescue tools and perform rescues, emergency medical care, and cardiopulmonary SUMMARY
SKILLS
EXPERIENCE
resuscitation (CPR).
Collected, seized, and preserved evidence according to federal and DOD guidelines and regulations. Provided leadership and remove constraints to enable the team to work efficiently and in accordance with FAA regulations and company procedures during war time. Guarded hostile air space, patrolled and monitored premises to prevent theft, violence, or infractions of Operation Desert Storm.
Reported observations and findings to superior Warrant Officer on a daily basis. CONTINUING EDUCATION: BUSINESS ADMINISTRATION 01/1995 Pasco Hernando Community College, New Port Richey, FL BUSINESS ADMINISTRATION 01/1994
University of Maryland - Baltimore County, College Park, MD, Germany Skills: CDL Class A Unrestricted License for NYS Endorsements :, E,P,C NYC TLC Driver's License via Buses, Taxis and Limousines OSHA Qualified. American Red Cross (CPR) Certified for adult and infant. Overhead Crane Qualified, 50,000lb Forklift Qualified, Crane Operator Qualified, Overhead Truck and Boom Truck Qualified. Federal TWIC Card Federally Certified for water way securities. Highly Responsible Excellent Follow-Up Lorie Boyd - New York State Department of Education 516-***-**** *****.****@*****.*** EDUCATION AND TRAINING
CERTIFICATIONS & SKILLS
REFERENCES
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